Dodging the common road blocks of e-Learning

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The laws of consumerism dictate that there shall be feedback and complaints. The consumer must derive complete happiness and satisfaction for their investment in the offerings. ELearning, as a service offered, is not immune to these laws. ELearning customers demand quality, learning transferability, value for cost, support and more. In the absence of even one, there are bound to be complaints. Let us discuss the most common ones experienced by us eLearning providers and how best to tackle them.

Compelling Content While professionals may turn to eLearning as a way of convenience, among other things, they still need to be engaged during the training. At SpringPeople, we believe that online training must have highly engaging content to offer maximum ROI for clients to choose online training to classroom sessions. Packaging comfort and time efficiency with cogent content is the goal and that is what we strive for with SpringPeople courses. Resultantly, our clients often call our sessions challenging and relatable.

Choice Conundrum This is a real complaint by many eLearning participants. Regardless of the reasons for skill enhancement, an eLearning participant today has more choices than he/she can handle. For instance, consider the Cloud Computing offerings at SpringPeople, which has over 50 different training. It can be an overwhelming challenge to narrow down your choices. That is why we have Training Counselors who assist professionals in identifying their training needs based on their experience, knowledge and career requirements. This certainly helps our participants at SpringPeople, who consider the sessions interactive and effective.

Confident Facilitator Lack of preparation reflects in varied ways. Inadequate response to questions, during the session and after, drops confidence in the facilitators training abilities. This must be avoided at all costs. The trainer must know the eLearning content thoroughly. Why is this critical? The participants are more comfortable knowing they are learning from someone knowledgeable and it also strengthens brand image. At SpringPeople, all our trainers are experts in their fields. This reflects in the returning clients who cannot stop raving about post training support they receive from our trainers.

Information Dump Learning outcomes in eLearning are often due to information overload. Fitting in too many details or concepts in short or single sessions not just overwhelms the participant but also leads to little to zero comprehension and retention. At SpringPeople we believe the best approach is module based learning that is spread over a couple of hours with breaks or over a few days.

How does this transfer to work? Quite often eLearning participants finish training only to be left clueless about how to apply the training to their work. This is certainly a big failure for the Training providers. To avoid eLearning disillusionment, the training content and presentation needs to be spot on in terms of transferability. Participants must leave the session with information and knowledge on applying the same. For instance at SpringPeople, before the session starts, our trainers discuss learning objectives for the session. The participants have a clear idea of what they are going to be able to apply from the session. During the session, the content and its delivery are driven by real work applicability demonstrated through examples and discussed further in the interactive sessions. This leaves no grounds for confusion. Post session support is further available to assist the professionals in implementing training outcomes to improve work performance.

ELearning courses are too expensive. As a service provider, this is a constant complaint we all have to face. Everyone wants lower prices or savings. While you want to stay competitive, you also need to cover costs incurred. One way to handle this is to offer really compelling content and after-training support. This literally translates into value for money spent and justifies costs to an extent. You can also offer cost-saving promotional offers. For instance, at SpringPeople we have a variety of Discounts for Alumni’s, Early Registrations and Combination Signups. See Here for Current Offers.

From experience, we know that complaints are only one aspect of consumerism. At SpringPeople, we believe complaints are an opportunity to offer more to the customer. The goal is not just customer happiness. It is about creating value on all fronts and building loyalty, something we are extremely proud of having accomplished.

About SpringPeople

Founded in 2009, SpringPeople is a global corporate training provider for high-end and emerging technologies, methodologies and products. As master partner for Pivotal / SpringSource, Elasticsearch, Typesafe, EMC, VMware, MuleSoft and Hortonworks, SpringPeople brings authentic, Certified training, designed and developed by the people who created the technology, to Corporates and Development/IT Professionals community in India. This makes SpringPeople an exclusive master certified training delivery wing, and one of the hand-picked few global partners, of these organizations - delivering their immensely popular, high-quality Certified training courses in India – for a fraction of what it costs globally.


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