Why Are ITIL Certifications Important?
Today, the world of technology and business are inextricably linked with each other. To sustain in this competitive market, businesses need to evolve their IT capabilities and their business objectives. This kind of change should be driven by a keen insight into the current processes and practices within an organization. In the absence of this, the IT Service Management (ITSM) process will result in a waste of company resources and will give the competitors a space to attract customers with better offerings.
What are ITIL Certifications?
Since the late 1980s, the popularity of ITIL practices has grown tremendously. Today, tens of thousands of people around the globe have become ITIL certified. ITIL is now owned by AXELOS, which is a joint venture created by Cabinet office in 2013.
The ‘Information Technology Infrastructure Library (ITIL)’ is a set of ITSM practices that top organizations such as HSBC, NASA, and IBM use. ITIL is designed to provide a standardized set of procedures for an efficient ITIL management, which will help businesses to cross the common hurdles enabling them to deliver the best services.
ITIL is divided into various modules and levels and includes everything such as continuous improvement, service strategies and the like which helps practitioners to adopt IT service infrastructures and also arrange to make the necessary changes. This will enable businesses to improve their productivity as well as create a consistent and better experience for their audience.
With ITIL businesses can develop and enhance the ITSM process. ITIL helps businesses to strengthen their relations with their customers, manage risks, develop cost-cutting practices and create a stable IT environment for better growth and productivity. In short, an ITIL Practitioner is a maestro in shaping the IT development processes continually.
One of the major strengths of ITIL is its versatility. Organizations have the freedom to take on ITIL as per their requirement which is made possible because of its flexibility and scalability. It can also be adapted to work together with other practices such as TOGAF, Six Sigma, and COBIT.
A critical thing to remember is that ITIL is not developed around a particular model of business. In fact, it is based on numerous IT professional’s collective experience. It has widespread applications across a multitude of industries. This is partly due to the fact that literally every other industry now depends on IT in one way or another.
How can a Business benefit from ITIL certification?
Let’s take to account the number of digital services that a person uses every day. These services were not created in a vacuum. They were, rather, developed with the help of an ongoing project management process that considered not just the objectives of the service, but also the potential problems that can crop up while creating, delivering and maintaining it. Thus, there are a lot of things to factor in.
A Good IT Service Management is basically having an idea of how to incorporate these things into your IT development process. It is at this juncture that ITIL comes in. ITIL takes into account the entire development lifecycle, be it recognizing the needs from the perspective of both IT and business, creating and designing the solution, or the delivery and maintenance of the service in a state of continual review and improvement. Business who adopt this strategy has a number of advantages. Most importantly, it can reduce the amount of money and time that is wasted throughout the service development cycle, while also elevating the end-product’s quality. This can lead to an increase in the customer’s satisfaction after a product or service is implemented. It can also boost the morale of the staff who are working on it.