Making A Case For AI In LMS


When you talk about learning at workplace, LMS is a topic that is invariably discussed and deliberated. A Learning Management System or LMS as it is popularly referred to, is a software application that enables administering, documenting, delivering and tracking of training courses and programs.

Do you know 85% of businesses that uses an LMS reported that their current system would prove inadequate to handle and support future needs? The same study also found that only 33% of LMS users from small businesses with 500 employees or lesser are satisfied with their current system.

As you can see, there are an end number of Learning Management Systems in the market today. However, there is often very little actual learning that takes place. Also, learning is not delivered when the users need it, or in the form they need it.

This is where artificial intelligence enters the picture. AI will enable the learners to be at the centre and will enable L&Ds to have a better understanding and handle employee learning more efficiently. An LMS that is assisted by AI can get learning, management and system into a more harmonious and effective alignment.

Why Your LMS Is Not Fine The Way It Is Now

Most LMS’s tend to be too removed, plain or irrelevant. This is mainly because they are built around the L&D professional’s requirements and focuses on complex issues like learning plans, reporting, competency mapping and onboarding. Yes, these things are definitely important. However, they tend to be incompatible with the needs of the modern learner who is knowledge hungry and short on time.

As you know, learning is a two-way process; at the crux of it, learning is a dialogue. In this digital era, learners expect easy and quick responses to their queries. They want their learning to allow collaboration with others as well as personalized to meet their requirements. They want the convenience of learning on the move by accessing their content from mobile devices; at the same time they also want the face-face interaction that is a feature of classroom learning.

Let’s take a brief look into how AI can make these learner expectations a reality and then delve further into the top benefits of AI assisted LMS.

What Can AI Bring To Your LMS

The implementation of artificial intelligence in your LMS can improve the effectiveness of your training program. AI is a highly intuitive software that provides precision and quality in educational processes.

AI has the ability to execute tasks that normally requires human intervention. With an AI algorithm in your LMS, you can group your employees based on their abilities and shortcomings through periodic and gradual assessment of their performance, thus enabling you to build an intuitive and advanced training program.

The ability to build prediction and intuition of artificial intelligence enables it to be the perfect support for virtual education through an LMS, underlining the likelihood of creating an unparalleled relationship between the platform and the user. With this, a highly personalized training process is created that identifies social, cognitive and behavioural aspects of the user to motivate them to elevate their learning through a strategy that appeals to those personality traits that are directly related to the acquisition of new skills, such as competitiveness for instance.

As you know, the learners expectations and experience has to be taken into consideration when you are talking about productive training or e-learning. In this AI aided LMS, the more volume of data the system processes, more is the intuitive ability the AI in the LMS gets in terms of the educational requirements of each specific user.

Top 10 Benefits Of AI- Aided LMS

Highly Intuitive Content

With AI in LMS, the content will be highly customized and adapted to the learner’s requirements. The predictive and adaptive ability of AI enables the content to take on features related to the grammatical capability of the learner, creating a relationship of high engagement between the learner and the topics that are delivered. As a result, the content is very user-friendly, and tailored to their language, taste and knowledge level.

Virtual Tutoring

Virtual tutoring tools that are based on user interactions can be developed with AI in LMS systems. LMS system can thus build a communication channel that, based on the scope and progress of the AI technology, can communicate with the users via virtual tutors who act by simulating human experiences by voice or through the generation of a hologram or an avatar that enables the LMS to provide physical, gestural, verbal or even ‘display emotions’ responses.

Optimized Content

As iterated earlier, one of the most important ways in which AI will improve an LMS system is in the area of content. With the aid of artificial intelligence, the content that was previously taught can be analyzed and optimized for benefiting the learner. The use of AI enables content creators to gain access to data on learner progress and the level of comprehension they achieved while taking the course and can thus work on improving it.

Developing A Plan For Differentiation

Learning takes place in different ways for everyone. While some of your employees might be visual learners, some might be auditory learners. Also, among the learners who use your LMS, some might be able to learn quicker than others. What this means is that you should have a strategy in place to ensure that your LMS is able to identify when to differentiate lessons to enable your employees to grasp concepts faster. This can be brought about by a direct ask on a survey or a better option is to build a system that is able to identify and modify itself based on how learners respond to particular types of questions.

Chatbots Assisted Learning

Workplace learning can benefit greatly by having someone that assists them directly as they are progressing through lessons. It would be more efficient and economical to have an AI powered bot to handle this as opposed to a human assistant. Chatbots can address the learner queries, provide additional help, tailor information based on performance and also respond to natural language requests.

Personalized Learning

What happens if your employee is finding it hard to learn a skill? In what ways can the system help them? Your LMS integrated with AI will be able to identify employees who are struggling with tests or courses. This way, the system will be able to offer them personalized help and also alert you regarding the employee so that you can give guidance if needed.

Adaptive Learning

An LMS with adaptive learning, as opposed to an uploaded pre-written test, will be able to provide an experience that adapts to the learner’s understanding as well as pick up the employees nuances and responses quicker. Adaptive learning can equally benefit both the employee who is acing every lesson or one who is having difficulty in progressing through lessons, by choosing questions that are compatible with their individual development. With this type of learning, employees will get an experience that assists them in their learning and retaining the material.

Relevant Data Collection

It is important that you identify whether your LMS strategies are playing out as intended. An LMS assisted by AI will be able to offer relevant data on a timely basis to help you determine the efficacy of your LMS.

Are you learners finding it difficult with a particular area more than others? How long is it taking for your employees to progress through various modules and courses? Can a question be presented in a much better way?

Good data can help you to address these questions and improve your decision making process to benefit your employees and organization on the whole.

Recommendation Of Additional Material

Yet another way your LMS could benefit with the integration of artificial intelligence is by ensuring that your employees are provided with case studies, documents and other additional information that they might need during their training. When your employees perform well on a section, it would be beneficial if the system is able to suggest supplementary material or reading based on that. This can lead to an enhanced learning experience and greatly improve retention.


Gamification is a tool that has risen in popularity over the years, especially now that it has integrated with AI. Its design and implementation are becoming more engaging and relevant today with its ease of use and user-friendliness.


As you can see an AI-aided LMS can provide multiple benefits, from improving the content delivery to its helping you evaluate your LMS efficacy. With AI, trainers/instructors today can now personalize learning to an unimaginable level. Thus, AI can prove to be a great ally of companies for their training processes, onboarding, and virtual education. The only thing left for you to do now is to accelerate your  incorporation of this technology into your LMS.

Do you know of any other benefits of AI in LMS? Do you agree/disagree with any of these points in the article? Comment below to let us know.


About Vibhuthi Viswanathan

Vibhuthi is a an avid follower of the latest trends in the world of Technology. Her writing aims to engage and educate the readers on all things Tech. When she is not twirling with words and pauses at SpringPeople, she binge reads popular literature.

Posts by Vibhuthi Viswanathan

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