Reimagining Organization Learning in New Normal

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With uncertainty looming over the globe, learning leaders have been trying to help the organizations steer this era of change. Continuous improvement strategies are budding all over as organizations attempt to better themselves and gain an edge. While the first and foremost focus will be preserving customer relationship, it is also important to assent its effect on employees and on the work environment.

Exciting times for HR

The pandemic has turned out to be an exciting time for HR. It has caused HR managers to think differently about their role. Things like care, forgiveness, empathy are the most important topics in our business today and have become so important like never before. Learning has somewhat become the core of HR in this crises. The pandemic has caused the learning market to become super strong and a business transformation has taken place where companies are more and more eager to spend on workforce development. This pandemic has led organizations explore digital platforms like never before and the entire focus shifted to wholesome leadership, overall development rather than just productivity.

Re-contextualizing Organization Learning

The pandemic has led learning leaders steer this era of change by rethinking their way to learning.

Going digital:  Digital transformation, for companies has become a matter of survival. Application of new technologies is not an option anymore, it is a must. New forms of digital learning are making it possible to help employees stay relevant, build skills and be retained by their organizations.

Boost employee wellness: Organizations are introducing innovative employee engagement programs to insure employees are able to deal with stress.  Activities like virtual online breaks that help up lighten the state of mind of employees through informal conversation and knowledge-sharing sessions, daily yoga sessions, group exercises or cooking sessions are enhanced to encourage nutrition and mindfulness among the employees.

Blooming in the virtual world: The future skills are going to be more behavioural with empathy, emotional intelligence, courtesy playing a major role in learning. A new set of learning agendas are emerging which will be really useful for sustaining in this new era.

Learning transformation: The learning platform is changing making it more like netflix where learners are able to download stuff, offer wider array of content in multiple formats, just-in-time learning. The learning variety will now be seen in so many different ways because learners are going to absorb it in a different way.

Collaboration and coaching: The collaborative tools such as MS Teams, Zoom have entered the world of learning making it a very different dimension than what we used to think learning to be. Tools can be engaging when they allow learners to personalize the experience; for example, Zoom allows participants to alter their video background to an uploaded picture.

What’s next in learning: From thinking about the next to making it work

Organizations now have to be more mindful about how they create learning programs and they will have to be more stringent with the outcomes they are expecting. As the pandemic continues to expand across the world, so too has the increase of digital delivery of learning. This “new normal” has led organizations examine multiple digital formats to get their training back on path. Learning professionals now have to think as how to make online learning extremely enriching experience and should ensure that the online experience is just as good if not better than the classroom training.

The science of learning principles will become very critical in the future as to how the organizations incorporate them in a thought provoking way and making them think in a far more involved manner. Organizations should ensure that technology helps them in learning procedure, accumulation, understanding knowledge and processing the information.

Learning will be no longer one dimensional and there will be more democratization of learning. The learner and instructor both will come under one umbrella – market place, making it more decentralized as the learner will now play the role of a master facilitator.

Communication has always played an important in learning but now it has to be more powerful that appeals to the individual’s psychology and influencing people to learn. It has to be more persuasive which will make learners think in a far more involved manner. Overall the role of communication will become central to a learning professional.


“The crisis will reveal not just vulnerabilities but opportunities to improve the performance of business.”

As the quote says this period of change yet the new normal is an opportunity to create effective and immersive learning solutions for your organizations and for the future of work. It is an opportunity for organizations to really ace up their game on digitalization to make the new normal efficient, productive and re-evaluate ideal forms of workplace learning.

About Nishath Usmani

Nishath Usmani

Nishath Usmani has 18+ years of work experience, leading teams in the domains of leadership development, learning strategy, talent management, facilitation, coaching & learning communications. Currently at KPMG, she is responsible for leadership development of senior leaders within the firm. Her previous roles include Curriculum Director for Capgemini and L&D Leader - Strategy and Ops for Deloitte Consulting. A firm believer in constant learning, she is an ACC (Associate Certified Coach) from ICF and is currently pursuing her Ph.D. in HR Management.

Posts by Nishath Usmani

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