Conflict Management at Work Training

Live Online & Classroom Enterprise Certification Training

Conflict Management at Work equips professionals with practical tools and techniques to identify, manage, and resolve workplace conflicts constructively. The course focuses on improving communication, collaboration, and emotional intelligence to turn conflict into an opportunity for growth and improved performance.

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What is Conflict Management at Work Training about?

Workplace conflicts are inevitable, but how they are handled determines team success and organizational culture. This course provides a structured approach to understanding the root causes of conflict, managing emotions, and applying proven conflict resolution strategies. Learners gain hands-on skills to handle difficult conversations, negotiate win–win outcomes, and maintain positive working relationships.

What are the objectives of Conflict Management at Work Training ?

Understand common sources of workplace conflict
Improve communication and active listening skills
Apply practical conflict resolution techniques
Manage emotions and stress during conflicts
Foster collaboration and positive work relationships

Who is Conflict Management at Work Training for?

Team members and individual contributors
Supervisors and team leaders
Managers and department heads
HR professionals
Anyone working in team-based environments

What are the prerequisites for Conflict Management at Work Training?

Prerequisites:

Basic workplace communication skills
Experience working in teams
Willingness to self-reflect and adapt
Openness to feedback
No formal prior training required

Learning Path:

Fundamentals of workplace communication
Emotional intelligence basics
Conflict styles and behavior analysis
Conflict management and resolution techniques
Advanced negotiation and collaboration skills

Related Courses:

Effective Communication Skills
Emotional Intelligence at Work
Negotiation and Influencing Skills
Team Building and Collaboration

Available Training Modes

Live Online Training

3 Days

Course Outline Expand All

Expand All

Module 1: Introduction to Conflict Management

Conflicts

Conflict Management in the Organization

Importance of Conflict Management

Module 2: Concept of Conflicts

Transition of Conflict Management

Traditional View

Human Relation View

Inter-Actionist View

Forms of Conflict in Organization

On the Basis of Direction

On the Basis of Levels

Module 3: Causes of Conflicts

Personality Clashes

Unrealistic Needs and Expectations

Business Values

Unresolved Workplace Issue

Increase in Workload

Module 4: Techniques

Forcing

Win-Win (Collaboration)

Compromising

Withdrawing

Smoothing

Module 5: Types of Conflict Management

Intrapersonal Conflict

Interpersonal Conflict

Interdepartmental Conflict

Module 6: Conflict Resolution

Stages of Conflict

Role of Third Party in Resolving Conflicts

Module 7: Framework of Organizational Conflict Management

Triangle of Truth

Receiving Feedback

Seek Feedback on an Ongoing Basis

Listen Carefully

Thank the Giver of the Feedback

Reflect

Look Forward

Module 8: How to Prevent Future Conflict?

Ways to Prevent Future Conflicts

Who is the instructor for this training?

The trainer for this Conflict Management at Work Training has extensive experience in this domain, including years of experience training & mentoring professionals.

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