MB-910T00-A: Introduction to Microsoft Dynamics 365 (CRM) Training

Live Online & Classroom Enterprise Certification Training

The MB-910T00-A: Introduction to Microsoft Dynamics 365 (CRM) course provides an overview of the core customer engagement (CRM) applications in Dynamics 365, including sales, marketing, customer service, and field service, highlighting how they help manage and improve customer relationships.

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What is MB-910T00-A: Introduction to Microsoft Dynamics 365 (CRM) Certification Training about?

This course provides a foundational understanding of Microsoft Dynamics 365 Customer Engagement (CRM) applications, including Dynamics 365 Sales, Customer Service, Marketing, and Field Service. It introduces learners to the core features, capabilities, business value, and integrations of Dynamics 365, preparing them to evaluate, use, or advance into role-based certifications.

What are the objectives of MB-910T00-A: Introduction to Microsoft Dynamics 365 (CRM) Certification Training ?

Understand the fundamentals of Dynamics 365 Customer Engagement apps
Explain how Dynamics 365 supports sales, service, and marketing processes
Describe Dynamics 365 integration with Microsoft 365 and Power Platform
Identify key roles, licensing options, and common use cases
Evaluate how Dynamics 365 can streamline business operations and improve customer experience

Who is MB-910T00-A: Introduction to Microsoft Dynamics 365 (CRM) Certification Training for?

Business users exploring CRM solutions
Functional consultants starting their Dynamics 365 journey
IT professionals or students seeking a foundation in CRM systems
Sales, service, and marketing professionals wanting to understand Dynamics 365 capabilities
Decision-makers evaluating Dynamics 365 for organizational use

What are the prerequisites for MB-910T00-A: Introduction to Microsoft Dynamics 365 (CRM) Certification Training?

Basic understanding of business processes like sales, customer service, and marketing
General knowledge of cloud concepts and productivity tools such as Microsoft 365 is helpful but not mandatory

Available Training Modes

Live Online Training

Course Outline Expand All

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Module 1: Explore the core capabilities of Microsoft Dynamics 365 customer engagement apps

Describe the foundations of Dynamics 365 customer engagement apps

Describe shared activities and integration options in Dynamics 365 customer engagement apps

Module 2: Explore the fundamentals of Microsoft Dynamics 365 Customer Insights

Explore Dynamics 365 Customer Insights - Journeys

Describe Dynamics 365 Customer Insights - Data

Module 3: Explore the fundamentals of Microsoft Dynamics 365 Sales

Explore Dynamics 365 Sales

Describe Dynamics 365 Sales capabilities and related apps

Module 4: Explore the fundamentals of Microsoft Dynamics 365 Customer Service

Explore Dynamics 365 Customer Service

Describe Dynamics 365 Customer Service capabilities and related apps

Module 5: Explore the fundamentals of Microsoft Dynamics 365 Field Service

Explore Dynamics 365 Field Service

Describe Dynamics 365 Field Service scheduling capabilities and related apps

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Who is the instructor for this training?

The trainer for this MB-910T00-A: Introduction to Microsoft Dynamics 365 (CRM) Training has extensive experience in this domain, including years of experience training & mentoring professionals.

MB-910T00-A: Introduction to Microsoft Dynamics 365 (CRM) Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of Microsoft.

The training fees is exclusive of exam cost.

For any queries; feel free to reach us at microsoft@springpeople.com

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