Service Manager 9.x Foundations for Process Owners Training

Live Online & Classroom Enterprise Certification Training

Micro Focus Service Manager certification training is an introductory course that provides students with the skills needed to effectively use and manage the Service Manager 9.x software product.

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What is Service Manager 9.x Foundations for Process Owners Certification Training about?

The Micro Focus Service Manager training course, focuses on teaching the processes embedded in Service Manager, lasts five days and is a mixture of lectures and hands-on exercises. This course covers software versions 9.5 and the hands-on labs use the version 9.50 applications and version 9.51 server and clients.

The Micro Focus Service Manager course is designed for new users of Service Manager who are familiar with IT Service Manager (ITSM) Information Technology Infrastructure Library (ITIL) concepts and want to learn how the Service Manager 9.x workflow engine and application platform automates, facilitates, and enforces these key ITSM ITIL processes.

Users who are tasked with configuring Service Manager for their organization should attend Service Manager 9.x Technical Configuration.

What are the objectives of Service Manager 9.x Foundations for Process Owners Certification Training ?

Upon successful completion of the Micro Focus Service Manager course, you will be able to:

Describe the processes, workflows, key features, and components for the following modules: Employee Self Service (ESS) and Service Desk, Incident Management, Problem
Work on various Service Manager clients: ESS portal, Web client, Windows client, Service Request Catalog (SRC), Mobility client, and the Service Manager Service portal
Manage Service Manager operators and security access to applications and records
Describe Smart Analytics and use its various features: Smart Ticket, Smart Search, and Hot Topic Analytics
Describe the Service Catalog
Describe Service Manager reporting capabilities

Who is Service Manager 9.x Foundations for Process Owners Certification Training for?

Process Owners, project managers, and other managers who are new to Service Manager

What are the prerequisites for Service Manager 9.x Foundations for Process Owners Certification Training?

There are no prerequisites for this course.

Available Training Modes

Live Online Training

30 Hours

Classroom Training

5 Days

Course Outline Expand All

Expand All

Course Overview

Module 1: Introduction to Service Manag

Module 2: Navigating Service Manager

Module 3: Employee Self Service and Service Desk

Module 4: Incident Management

Module 5: Problem Management

Module 6: User Administration

Module 7: Change Management

Module 8: Configuration Management

Module 9: Knowledge Management

Module 10: Smart Analytics

Module 11: Service Level Management

Module 12: Service Catalog •

Module 13: Service Request Catalog

Module 14: Service Manager Service Portal

Module 15: Request Fulfillment

Module 16: Mobility

Module 17: Reporting

Who is the instructor for this training?

The Trainer is Micro Focus certified Instructor with extensive domain experience, including years of experience training & mentoring professionals in the industry.

Service Manager 9.x Foundations for Process Owners Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of Micro Focus.
The Service Manager 9.x Foundations for Process Owners Certification Training is aligned to HP Service Manager Software Exam ID: HPO-M43
The training fees is exclusive of exam cost.
For any queries; feel free to reach us at microfocus@springpeople.com

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