Terms & Conditions

(a) 100% Money Back Guarantee

  • In case you are not happy with the training, please let us know definitely before the end of day 1 of the training by sending a request to training@springpeople.com. Any request after day 1 WILL NOT BE entertained.
  • Any training kit provided to you must be returned to claim the money back guarantee.

(b) Cancellation/Rescheduling

  • If you do not want to attend training (cancel or reschedule), we must receive a request atleast 14 days prior to the training start date.
  • A cancellation/rescheduling charge (higher of Rs. 5,000 or 15% of training cost) will be deducted and the balance amount will be provided to you as *credit.
  • A request received less than 14 days before the training start date will not be entertained.
  • We reserve the right to cancel, reschedule, alter the instructor, venue or other arrangements of the training without prior notice and without incurring any liability in damages/losses or otherwise to you or any other person whatsoever.
  • In case of rescheduling done by us, you can either attend the rescheduled training, obtain a *credit equivalent to the amount paid by you or request a refund.
  • In case of cancellation done by us, you can either obtain a *credit equivalent to the amount paid by you or request a refund.

(c) Credit:

  • A credit can be used to pay for any of our services.
  • A credit must be used within 6 months of its issue date after which it expires.

Resident of the European Union

From the 25th of May, 2018, the processing of Personal Information of ‘users based in the European Union (“EU”) is subject to the EU General Data Protection Regulation (“GDPR”). This section provides information as relates to EU users' rights, and our responsibilities, under this regulation.

(a) Data Transfers:

  • Company is headquartered in the India, and we have operations, entities, and service providers in the Information and throughout the world. As such, we and our service providers may transfer your Personal Information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your Personal Information receives an adequate level of protection in the jurisdictions in which we process it. If you are in the EU, we provide adequate protection for the transfer of Personal Information to countries outside of the EU through a series of intercompany agreements based on the standard contractual clauses authorized under EU law. You are entitled to obtain a copy of these agreements by contacting us as described below.

(b) Access To Personal Information:

We rely on consent in connection with Personal Information collections or uses that are necessary to enhance the user experience, to enable optional services or features, or to communicate with you.

  • Withdrawal of consent We believe that we are only entitled to access or use your Personal Information as long as we have your consent to do so. Whenever we rely on your consent, you will always be able to withdraw that consent.
  • Erasure We will also erase all your Personal Information that we hold, upon your request to us to do so. Provided that we may decline to process your request if we believe that doing so could impede the right of freedom of expression and information of others or when doing so is contrary to the local applicable laws.
  • Access to personal information We are committed to be completely transparent vis-à-vis the Personal Information that we hold. You can ask us to share with you all the Personal Information that we hold of yours, and we will do so.
  • Rectification

In case you feel that your Personal Information with us is inaccurate, we allow you to have it rectified by placing a request with us in that regard.

Additionally, our website allows you to edit your personal information by accessing the “my account,” “my profile,” or a similar feature. Similarly, you can delete other files or information you have stored by logging in and using the available functions to delete.

(c) Objections And Complaints:

  • Users from and in the EU have the right to object to our processing of Personal Information.
  • Users in the EU also have the right to file a complaint relating to our handling of your Personal Information.

To file a complaint or objection, reach us at info@springpeople.com.

(d) Grounds Of Processing:

When we process your Personal Information, we will only do so in the following situations:

  • We need to use your Personal Information to perform our responsibilities in relation to Services provided to you.
  • We have a legitimate interest in processing your Personal Information. For example, we have a legitimate interest in processing your Personal Information to provide, secure, and improve our Services, in communicating with you about changes to our Services, and in informing you about new services or products.
  • The processing is necessary to fulfil Company's legal obligations. Company is subject to legal requirements in the jurisdictions in which it operates that require us to collect, process, disclose and retain your Personal Information. Company may also share information with law enforcement, or requests by third parties pursuant to legal processes.

(e) Security Requirement:

  • We are well placed to meet the security requirements of the GDPR. Our services are backed by robust, state-of-the-art technical and organizational safeguards, dedicated security and privacy teams.

(f) Transfer Of Personal Information To Third Countries:

When we process your Personal Information, we will only do so in the following situations:

  • We will ensure that transfer of Personal Information of users of the EU shall only take place where the EU Commission has decided that the third country, a territory or one or more specified sectors within that third country, or the international organisation in question ensures an adequate level of protection. Albeit, it shall be done without any specific authorization.
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