Stakeholder Management Training

Live Online & Classroom Enterprise Certification Training

Stakeholder Management is a practical course that helps professionals identify, analyze, engage, and manage stakeholders effectively to ensure project, program, and business success. The course focuses on communication, expectation management, influence, and relationship-building across diverse stakeholder groups.

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What is Stakeholder Management Skills Training about?

This course provides a structured approach to understanding stakeholder needs, interests, and influence throughout the lifecycle of a project or initiative. Participants will learn proven frameworks, communication strategies, and engagement techniques to build trust, reduce resistance, and align stakeholders with organizational objectives.

What are the objectives of Stakeholder Management Skills Training ?

Understand the fundamentals of stakeholder management
Identify and analyze key stakeholders effectively
Develop stakeholder engagement and communication plans
Manage stakeholder expectations and conflicts
Improve influence and relationship-building skills

Who is Stakeholder Management Skills Training for?

Project and program managers
Business analysts and consultants
Team leads and people managers
Product owners and delivery managers
Professionals involved in change initiatives

What are the prerequisites for Stakeholder Management Skills Training?

Prerequisites:

Basic understanding of business or project environments
Familiarity with teamwork and collaboration concepts
Exposure to project or operational roles
Basic communication skills
Willingness to engage with real-world case studies

Learning Path:

Introduction to Stakeholder Management concepts
Stakeholder identification and analysis techniques
Stakeholder engagement and communication planning
Managing expectations, risks, and conflicts
Measuring stakeholder satisfaction and continuous improvement

Related Courses:

Project Management Fundamentals
Communication and Influencing Skills
Change Management Essentials
Leadership and People Management

Available Training Modes

Live Online Training

5 Days

Course Outline Expand All

Expand All

Module 1: First Principles, Identifying and Defining Stakeholder Audiences

Overview of stakeholder engagement and management

The stakeholder engagement process and key documents

Identifying stakeholders

Producing the stakeholder register

Creating and analyzing stakeholder profiles

Assessing interests, positive and negative

Analyzing the gap between current stakeholder and required perceptions

Selecting a suitable stakeholder management strategy

Module 2: Planning Stakeholder Communications and Measuring Effectiveness

Planning stakeholder engagement communications

Identifying and delivering the key messages

Creating stakeholder communications

Planning and managing stakeholder meetings

Dealing with stakeholder objections

Escalating stakeholder issues for resolution by senior management

Module 3: Interpersonal Skills in Stakeholder Management

Empathy and how it can assist in managing stakeholder relationships

Trust – the foundation of on which relationships are built

Influencing, persuading and manipulating – why they are different and the impact they have

Personality factors affecting stakeholder management (including feedback on a personality type questionnaire, to be taken in class)

Behaviors, their relationship to personality and how to read them

Influencing without authority – how to do it

Emotional intelligence, what it involves and benefits

Module 4: Negotiating for Success

The negotiating environment and backdrop

Reservation points, zones of potential agreement and best alternatives to a negotiated agreement

Differences between ‘soft’ and ‘hard’ negotiation techniques and why they are important

Principled negotiation, hardball tactics and important choices

Negotiation protocols and processes

Managing a negotiation

Module 5: How Culture Affects Stakeholder Engagement and Management

What do we mean by culture?

National culture

Regional culture

Organizational culture

Business unit or division culture

Communicating to different cultures

Negotiating with different cultures

Review of course/presentation of certificates

Who is the instructor for this training?

The trainer for this Stakeholder Management Training has extensive experience in this domain, including years of experience training & mentoring professionals.

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