ITIL Foundation (Version 5) - Certification Certification Logo

ITIL Foundation (Version 5) - Certification Certification

ITIL 5 Foundation provides a comprehensive introduction to the ITIL framework, focusing on the Service Value System (SVS), service value chain, IT service management (ITSM) practices, and guiding principles. It enables professionals to align IT services with business objectives and drive continual improvement across organizations.

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What is ITIL Foundation (Version 5) - Certification Certification about?

The ITIL 5 Foundation certification, offered by PeopleCert, introduces candidates to modern IT service management concepts and best practices. It explains how value is co-created through services and how organizations can adopt a structured approach to delivering, managing, and improving IT-enabled services. ITIL is globally recognized and widely adopted across industries for improving service quality, efficiency, and business alignment.


Key Features

  • Core introduction to IT Service Management best practices used worldwide
  • Covers the ITIL 5 Service Value System (SVS) and guiding principles
  • Teaches service value chain activities and essential ITIL practices
  • Enhances collaboration between IT and business stakeholders
  • Globally recognized foundational ITIL certification
  • Flexible exam delivery in multiple languages via PeopleCert

What are the objectives of ITIL Foundation (Version 5) - Certification Certification ?

  • Understand key concepts of service management and value co-creation
  • Learn the components of the ITIL Service Value System (SVS)
  • Understand the service value chain and its activities
  • Gain knowledge of ITIL guiding principles and governance concepts
  • Identify and describe key ITIL management practices
  • Support continual improvement within IT service environments

Who is ITIL Foundation (Version 5) - Certification Certification for?

  • IT professionals working in service management roles
  • Service desk analysts and IT support staff
  • IT managers and team leads
  • Professionals transitioning into IT service management
  • Business stakeholders involved in digital service delivery
  • Fresh graduates aiming to build a career in ITSM

What are the prerequisites for ITIL Foundation (Version 5) - Certification Certification?

  • No formal prerequisites required
  • Basic understanding of IT services and business processes is recommended
  • Suitable for beginners and professionals new to ITIL