Listening Skills Training

Live Online & Classroom Enterprise Certification Training

Listening Skills is a foundational soft-skills course designed to help learners understand, interpret, and respond effectively in personal and professional conversations. The course focuses on active listening, empathy, and clarity to improve communication and workplace relationships.

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What is Listening Skills Training about?

This course builds awareness of the importance of listening as a core communication skill. Participants learn practical techniques to listen attentively, reduce misunderstandings, and respond thoughtfully in meetings, teamwork, leadership, and customer interactions.

What are the objectives of Listening Skills Training ?

Understand the fundamentals of effective listening
Develop active and empathetic listening techniques
Improve focus and reduce communication barriers
Interpret verbal and non-verbal cues accurately
Respond clearly and confidently in conversations

Who is Listening Skills Training for?

Students and fresh graduates
Working professionals across industries
Team members and individual contributors
Managers and aspiring leaders
Customer-facing and support roles

What are the prerequisites for Listening Skills Training?

Prerequisites:

Basic verbal communication skills
Willingness to participate in discussions
Openness to feedback and self-reflection
No prior training required
Interest in personal and professional development

Learning Path:

Communication Fundamentals
Listening Skills
Verbal & Non-Verbal Communication
Interpersonal Skills
Advanced Workplace Communication

Related Courses:

Effective Communication Skills
Interpersonal Skills at Work
Emotional Intelligence
Presentation & Public Speaking Skills

Available Training Modes

Live Online Training

1 Days

Course Outline Expand All

Expand All

Module 1 – Introduction to Listening

What is communication?

The Communication Cycle

Part 1: Invite and Inform

Part 2: Listen

Active Listening

Module 2 – Stages of Listening

Introduction

Clarification

Paraphrase

Reflection

Summarization

Practice and Role-plays

Module 3 – Listening Behaviour & Models

Common Listening Behaviour

Combative Listening

Passive Listening

Empathetic Listening

The HURIER model

Application and Techniques

Module 4 – Types of Listening

Introduction & self-assessment

Appreciative

Empathetic

Comprehensive

Critical

Case-study and Discussion

Module 5 – Listening with Empathy

Stated and unstated needs

Listening without Judgement

Sharing

Workplace Application

Self-Assessment

Module 6 – Internal Barriers to Listening

Introduction to listening barriers

Psychological barriers

Personalising

Attitudinal barriers

Curiosity & questioning

Ways to overcome internal barriers

Module 7 – External Barriers to Listening

Language barriers

Physiological barriers

Physical barriers

Techniques to overcome external barriers

Module 8 – Accents and Ethnicities

Tip of the ice-berg

Key words

Listen to understand

Global Communication

Cross-cultural conversations

Summary & Feedback

Who is the instructor for this training?

The trainer for this Listening Skills Training has extensive experience in this domain, including years of experience training & mentoring professionals.

Reviews

My outlook on training changed completely after attending SpringPeople BPC training. The content, the trainer and infrastructure at SpringPeople were top notch and perfectly in tune with the industry requirements. Regardless to say, training is now something that I look forward to to. Kudos to everyone at SpringPeople!

Shweta Priya

Sony

I attended the 3-day AngularJs training at SpringPeople. The trainer was an industry veteran with vast experience in the subject. Notably, the hands-on training, and the Q&A session stood out. Overall, I found SpringPeople a great place to learn with excellent facilities and great trainers. Would recommend SpringPeople to my colleagues and friends.

Swati Singh

I attended the training on API Design for Mulesoft. The sessions were well planned and value-laden. I benefited immensely from the hands-on experience enabled through virtual labs. I would like to specifically commend the efficiency of the support team who were always available to resolve my concerns.

Nikhil Kohli

Stryker

I attended the jQuery training batch, conducted by Mr. Vijay, an SME who did a thorough coverage of all the essentials. He took us through concepts such as jQuery animations, event handlers, plugins, and jQuery-UI by small programs, very easily. The sessions were useful and well structured. By the end of the training, I was well equipped to develop a SPA on Product Management System. Overall, the learning experience at SpringPeople was great!

Heena Rajan

Mindtree