ITIL 4 Foundation - Certification Certification Logo

ITIL 4 Foundation - Certification Certification

The ITIL 4 Foundation certification offers a globally recognized entry point into IT Service Management, grounding you in key ITIL principles and practices. It equips you to understand how IT services support value creation within modern organizations. This certification is ideal for anyone starting their ITIL journey or working in IT operations, delivery, or service roles.

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What is ITIL 4 Foundation - Certification Certification about?

ITIL 4 Foundation provides a solid introduction to the ITIL framework, focusing on the Service Value System (SVS), the service value chain, IT service management practices, guiding principles, and key concepts that enable effective delivery and continual improvement of IT services. It helps professionals communicate effectively using common terminology and align IT services with business outcomes.


Key Features:

  • Core introduction to IT Service Management best practices used worldwide. 
  • Covers the ITIL 4 Service Value System and guiding principles. 
  • Teaches service value chain activities and key ITIL practices. 
  • Improves collaboration and communication across IT and business teams. 
  • Recognized globally as the foundational ITIL certification. 
  • Flexible exam delivery—all languages supported via PeopleCert.

What are the objectives of ITIL 4 Foundation - Certification Certification ?

  • Understand key ITIL 4 concepts and terminology used in IT service management. 
  • Explain the components and purpose of the ITIL Service Value System (SVS). 
  • Describe the service value chain and how IT activities contribute to value creation. 
  • Learn the seven guiding principles that steer ITIL-based decision-making. 
  • Recognize major ITIL practices and how they support service delivery. 
  • Apply foundational ITSM concepts to improve service operations and outcomes.

Who is ITIL 4 Foundation - Certification Certification for?

This certification is suitable for:


  • Beginners and professionals new to ITIL or IT service management. 
  • IT support, operations, and service delivery staff. 
  • Project Managers involved with IT-enabled services. 
  • Business analysts and consultants working with IT teams. 
  • Anyone aiming to build a career in IT Service Management or prepare for advanced ITIL certifications.

What are the prerequisites for ITIL 4 Foundation - Certification Certification?

  •  No formal prerequisites are required to take the ITIL 4 Foundation exam—you can register directly with PeopleCert.