MacOS Support Essentials Training

Live Online & Classroom Enterprise Training

Covers configuration, troubleshooting, and system maintenance for macOS environments in enterprise and support settings.

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What is MacOS Support Essentials Training about?

The MacOS Support Essentials course provides in-depth training on macOS system features, configurations, and troubleshooting methodologies. It is designed for IT professionals who manage, maintain, or provide technical support for macOS users. Participants learn how to configure system settings, diagnose software and hardware issues, and use macOS tools for maintenance and recovery. The course covers core functionalities, including user account management, networking, permissions, and system security, preparing learners for Apple’s official support certification.

What are the objectives of MacOS Support Essentials Training ?

Understand macOS architecture, features, and system processes.
Troubleshoot and resolve common macOS performance and connectivity issues.
Manage user accounts, permissions, and system preferences.
Configure and support network settings, file sharing, and backups.
Apply best practices for macOS security, updates, and recovery.

Who is MacOS Support Essentials Training for?

IT Support Technicians and Help Desk Professionals.
System Administrators managing Apple environments.
Technical Coordinators in enterprise or education setups.
Apple Consultants and Managed Service Providers (MSPs).
Anyone preparing for Apple Certified Support Professional (ACSP) certification.

What are the prerequisites for MacOS Support Essentials Training?

Prerequisites:

Basic understanding of computer networking and operating systems.
Familiarity with macOS interface and basic system navigation.
Experience in IT support or system administration (recommended).
Knowledge of hardware and software troubleshooting fundamentals.
Access to a Mac running the latest version of macOS for practice.

Learning Path:

Introduction to macOS Architecture and System Overview
User Accounts, Permissions, and File Systems
Network Configuration and Connectivity Troubleshooting
Security, Backup, and Recovery Tools (Time Machine, Disk Utility)
Command-Line Tools, Diagnostics, and Maintenance Techniques

Related Courses:

Apple Device Support (ADS)
macOS Deployment and Management
Apple Certified IT Professional
Jamf Pro Fundamentals

Available Training Modes

Live Online Training

3 Days

Course Outline Expand All

Expand All

Module 1: Installation and Configuration

Introduction to macOS

Update, Upgrade, or Reinstall macOS

Set Up and Configure macOS

Use the Command Line

Use macOS Recovery

Update macOS

Module 2: User Accounts

Manage User Accounts

Manage User Home Folders

Manage Security and Privacy

Manage Password Changes

Module 3: File Systems

Manage File Systems and Storage

Manage FileVault

Manage Permissions and Sharing

Use Hidden Items, Shortcuts, and File Archives

Module 4: Data Management

Manage System Resources

Use Metadata, Spotlight, and Siri

Manage Time Machine

Module 5: Apps and Processes

Install Apps

Manage Files

Manage and Troubleshoot Apps

Module 6: Network Configuration

Manage Basic Network Settings

Manage Advanced Network Settings

Troubleshoot Network Issues

Module 7: Network Services

Manage Network Services

Manage Host Sharing and Personal Firewall

Module 8: System Management

Troubleshoot Peripherals

Manage Printers and Scanners

Troubleshoot Startup and System Issues

Who is the instructor for this training?

The trainer for this MacOS Support Essentials Training has extensive experience in this domain, including years of experience training & mentoring professionals.

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