ITIL 4 Practitioner: Problem Management - Certification Certification Logo

ITIL 4 Practitioner: Problem Management - Certification Certification

The ITIL 4 Practitioner: Problem Management certification validates your ability to identify, analyse, and resolve the root causes of IT incidents to prevent recurrence and minimise impact. It focuses on practical Problem Management processes, key concepts, and performance metrics. This credential is ideal for IT professionals seeking to strengthen service stability and operational excellence.

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What is ITIL 4 Practitioner: Problem Management - Certification Certification about?

ITIL 4 Practitioner: Problem Management teaches how to handle the full Problem Management practice within the ITIL 4 framework — including proactively identifying problems, diagnosing root causes, implementing workarounds/solutions, and integrating these practices into value streams. It enhances your ability to improve service performance by preventing problems and reducing disruption.


Key Features:

  • Practical guidance on Problem Management processes and activities. 
  • Focus on identifying and analysing root causes of incidents for prevention. 
  • Covers practice success factors and performance metrics. 
  • Explores roles, competencies, and organisational enablers needed for effective problem handling. 
  • Integrates Information & Technology, partners, and suppliers into practice execution. 
  • Official PeopleCert mock exam available to support preparation.

What are the objectives of ITIL 4 Practitioner: Problem Management - Certification Certification ?

  • Understand the purpose and key concepts of the Problem Management practice. 
  • Learn techniques for identifying and categorising problems effectively. 
  • Analyse and diagnose root causes using relevant tools and methods. 
  • Develop and implement workarounds and corrective actions. 
  • Explore practice success factors and key performance indicators. 
  • Integrate Problem Management with value streams to improve service stability and performance.

Who is ITIL 4 Practitioner: Problem Management - Certification Certification for?

This certification is ideal for:


  • IT service management professionals responsible for problem analysis and resolution. 
  • Service Desk and IT support teams aiming to reduce repeated incidents. 
  • IT operations and stability engineers focused on proactive service improvement. 
  • DevOps, infrastructure, and technical leads involved with root-cause remediation. 
  • Professionals seeking deeper expertise in ITIL practices related to problem handling.

What are the prerequisites for ITIL 4 Practitioner: Problem Management - Certification Certification?

  • Mandatory: ITIL 4 Foundation certification (or equivalent) is required. 
  • Completion of accredited training or official eLearning specific to Problem Management is typically required before exam registration.