ITIL 4 Practitioner: Service Request Management - Certification Certification Logo

ITIL 4 Practitioner: Service Request Management - Certification Certification

The ITIL 4 Practitioner: Service Request Management certification demonstrates your ability to efficiently handle user-initiated service requests to agreed standards and quality. It focuses on fulfilling requests for services, information, or access as part of IT operations. Ideal for IT professionals involved in support services and improving user experience.

Looking for a private batch ?

REQUEST A CALLBACK

Need help finding the right training?

Your Message



What is ITIL 4 Practitioner: Service Request Management - Certification Certification about?

This certification revolves around the Service Request Management practice within the ITIL 4 framework — teaching how to effectively capture, assess, and fulfil predefined, user-initiated requests. It covers practice purpose, key concepts, processes, success factors, roles, competencies, and how this practice integrates with value streams to support timely and consistent service delivery. 


Key Features:

  • Practical guidance on Service Request Management best practices. 
  • Emphasis on handling predefined user requests efficiently and to agreed standards. 
  • Covers practice success factors and metrics for evaluating effectiveness. 
  • Explores roles, competencies, and supporting organisational enablers. 
  • Official PeopleCert mock exam available to support preparation. 
  • Recognised ITIL 4 Practitioner credential within the ITIL 4 practices portfolio. 

What are the objectives of ITIL 4 Practitioner: Service Request Management - Certification Certification ?

  • Understand the purpose and key concepts of the Service Request Management practice. 
  • Learn how to identify, classify, and handle user-initiated service requests. 
  • Explore practice processes and activities required to deliver service request fulfilment. 
  • Identify success factors and relevant performance metrics for this practice. 
  • Understand roles, responsibilities, and competencies needed for effective practice execution. 
  • Integrate Service Request Management into organisational value streams to deliver consistent and high-quality service outcomes.

Who is ITIL 4 Practitioner: Service Request Management - Certification Certification for?

This certification is ideal for:


  • IT service support professionals handling service requests. 
  • Service desk and IT operations staff focused on improving fulfilment outcomes. 
  • IT practitioners managing user interactions and expectations. 
  • Teams responsible for maintaining agreed service quality and response times. 
  • Professionals looking to deepen expertise in ITIL practice-based service delivery.

What are the prerequisites for ITIL 4 Practitioner: Service Request Management - Certification Certification?

  • Mandatory: ITIL 4 Foundation certification (or equivalent such as ITIL 4 Managing Professional Transition). 
  • Accredited training or official PeopleCert eLearning for this practice is typically recommended prior to exam registration.