ITIL 4 Specialist: Business Relationship Management - Certification Certification Logo

ITIL 4 Specialist: Business Relationship Management - Certification Certification

The ITIL 4 Specialist: Business Relationship Management certification equips professionals with advanced skills in establishing, nurturing, and managing service relationships between the IT organisation and its stakeholders. It emphasises strategic engagement, value co-creation, and alignment of IT services with business priorities. This credential is ideal for leaders focused on maximising the value of service relationships and business outcomes.

Looking for a private batch ?

REQUEST A CALLBACK

Need help finding the right training?

Your Message



What is ITIL 4 Specialist: Business Relationship Management - Certification Certification about?

This certification focuses on the Business Relationship Management (BRM) practice in the ITIL 4 framework, teaching how to build strong partnerships between service providers and consumer organisations. It covers key concepts, challenges, strategic relationship models, stakeholder mapping, performance metrics, and integration with the ITIL service value system to ensure business-IT alignment and value delivery.


Key Features:

  • Strategic focus on service-provider and consumer relationship building and management. 
  • Guidance on stakeholder identification, prioritisation, and engagement. 
  • Best practices for aligning IT services with business objectives and expectations. 
  • Emphasis on value co-creation and performance measurement. 
  • Official PeopleCert mock exam available for preparation. 
  • Recognised global certification under the ITIL 4 Specialist credentials. Completion of training through an Accredited Training Organisation (ATO) or official PeopleCert eLearning is required before exam sit-ting. 
  • Practical experience with cloud services and ITIL concepts is beneficial. 

What are the objectives of ITIL 4 Specialist: Business Relationship Management - Certification Certification ?

  • Understand the purpose and value of the Business Relationship Management practice. 
  • Learn how to identify, map, and prioritise key stakeholders. 
  • Explore strategic service relationship models and their application. 
  • Understand approaches to align IT service delivery with business goals. 
  • Develop performance metrics and indicators to assess relationship success. 
  • Integrate BRM practices into value streams to enhance co-creation outcomes.

Who is ITIL 4 Specialist: Business Relationship Management - Certification Certification for?

This certification is ideal for:


  • IT service managers and leaders responsible for business engagement and alignment. 
  • Business Relationship Managers and stakeholder engagement professionals. 
  • Service delivery and customer success leads focused on value realisation. 
  • IT consultants advising organisations on service management and business collaboration. 
  • Professionals seeking advanced ITIL credentials with a strategic relationship focus.

What are the prerequisites for ITIL 4 Specialist: Business Relationship Management - Certification Certification?

  • Mandatory: ITIL 4 Foundation certification or ITIL 4 Managing Professional Transition certificate.