ITIL 4 Specialist: Collaborate, Assure and Improve - Certification Certification Logo

ITIL 4 Specialist: Collaborate, Assure and Improve - Certification Certification

The ITIL 4 Specialist: Collaborate, Assure and Improve certification equips professionals with advanced skills to foster collaboration, assurance, and improvement across critical ITIL practices. It consolidates knowledge across multiple practices to enable effective value streams and organisational performance. This credential is ideal for ITSM practitioners aiming for the ITIL Practice Manager designation and broader strategic impact.

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What is ITIL 4 Specialist: Collaborate, Assure and Improve - Certification Certification about?

This certification focuses on the Collaborate, Assure & Improve (CAI) combined practice module within the ITIL 4 framework. It covers five ITIL management practices — Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management — and teaches how to integrate and apply them to enhance collaboration, assure service quality, and drive continual improvement across value streams.


Key Features:

  • Combines five important ITIL practices into one specialist certification. 
  • Emphasises collaboration between teams, stakeholders, and suppliers. 
  • Focus on assurance mechanisms to sustain service quality and compliance. 
  • Teaches how to embed continual improvement within service delivery and support. 
  • Recognised as part of the ITIL 4 Practice Manager certification pathway. 
  • Official mock exam available to help with preparation.

What are the objectives of ITIL 4 Specialist: Collaborate, Assure and Improve - Certification Certification ?

  • Understand the purpose and key concepts of the CAI combined module. 
  • Learn how to integrate multiple ITIL practices to support value-driven outcomes. 
  • Explore collaboration techniques that enhance cross-practice cooperation. 
  • Apply assurance practices to maintain service performance and compliance. 
  • Identify continual improvement opportunities and embed them into workflows. 
  • Understand roles, competencies, and metrics associated with the CAI practices.

Who is ITIL 4 Specialist: Collaborate, Assure and Improve - Certification Certification for?

This certification is ideal for:


  • IT Service Managers and ITIL Practitioners responsible for cross-practice collaboration and service value optimisation. 
  • Aspiring ITIL Practice Managers working toward higher ITIL qualification pathways. 
  • Professionals involved in strategy, governance, and quality assurance of IT services. 
  • Consultants and leaders seeking to improve organisational performance and continuous improvement. 
  • IT professionals who want to demonstrate advanced practical ITSM skills across multiple practices. 

What are the prerequisites for ITIL 4 Specialist: Collaborate, Assure and Improve - Certification Certification?

  • Mandatory: ITIL 4 Foundation certification (or ITIL 4 Managing Professional Transition) before attempting this exam.