ITIL 4 Specialist: Create, Deliver and Support - Certification Certification Logo

ITIL 4 Specialist: Create, Deliver and Support - Certification Certification

The ITIL 4 Specialist: Create, Deliver and Support certification validates your ability to design, build, deliver, and support IT-enabled services aligned with business needs. It emphasises practical skills across service creation, operational delivery, and ongoing support. This credential is ideal for IT professionals responsible for end-to-end service delivery and operational excellence.

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What is ITIL 4 Specialist: Create, Deliver and Support - Certification Certification about?

This specialist certification focuses on the core aspects of delivering value through IT services — integrating service design, transition, delivery, support, and improvement. It teaches how to manage key service-related activities, ensure service performance, use automation and technology effectively, and foster a service-oriented culture to meet customer expectations.


Key Features:

  • Comprehensive guidance on service creation, delivery, and support practices. 
  • Emphasis on aligning IT services with business needs and customer experience. 
  • Focus on service performance metrics and continuous improvement. 
  • Incorporates ITIL 4 guiding principles such as Focus on Value and Optimise and Automate. 
  • Recognised global certification within the ITIL 4 suite (part of ITIL Practitioner/Professional pathways). 
  • Official PeopleCert eLearning and mock exam options available.

What are the objectives of ITIL 4 Specialist: Create, Deliver and Support - Certification Certification ?

  • Understand and apply key concepts and practices related to service creation and delivery. 
  • Manage and support IT services across their lifecycle with consistent quality. 
  • Define and use performance metrics to measure service quality and effectiveness. 
  • Leverage technology and automation to enhance service operations. 
  • Foster a collaborative, service-oriented culture aligned with customer experience goals. 
  • Embed continual improvement into service delivery processes.

Who is ITIL 4 Specialist: Create, Deliver and Support - Certification Certification for?

This certification is ideal for:


  • IT service managers and delivery leads. 
  • Service support and operations professionals. 
  • DevOps and technical leads responsible for operational excellence. 
  • IT practitioners involved in end-to-end service delivery. 
  • Professionals aiming to progress in the ITIL 4 Managing Professional or Practice Manager pathways.

What are the prerequisites for ITIL 4 Specialist: Create, Deliver and Support - Certification Certification?

  • Mandatory: ITIL 4 Foundation certification (or ITIL 4 Managing Professional Transition) before attempting this exam.