ITIL 4 Specialist: Drive Stakeholder Value - Certification Certification Logo

ITIL 4 Specialist: Drive Stakeholder Value - Certification Certification

The ITIL 4 Specialist: Drive Stakeholder Value certification focuses on how service providers engage, interact, and collaborate with stakeholders to co-create value through IT-enabled services. It emphasises understanding stakeholder needs, customer journeys, and experience optimisation. This credential is ideal for IT professionals involved in service delivery, relationship management, and value creation.

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What is ITIL 4 Specialist: Drive Stakeholder Value - Certification Certification about?

This specialist certification teaches how to effectively manage all types of engagement and relationships between a service provider and its customers, users, suppliers, and partners — turning demand into value. It includes topics such as stakeholder identification, communication, customer experience (CX) and user experience (UX), service level management, and co-creation of value based on agreed expectations and outcomes.


Key Features:

  • Focus on enhancing stakeholder relationships and satisfaction. 
  • Emphasis on customer experience (CX), user experience (UX), and journey mapping. 
  • Teaches how to identify, prioritise, and engage different stakeholder groups. 
  • Covers value co-creation and service level management to align IT and business needs. 
  • Practical guidance on communication and collaboration techniques. 
  • Recognised global ITIL 4 Specialist credential and part of the Managing Professional pathway.

What are the objectives of ITIL 4 Specialist: Drive Stakeholder Value - Certification Certification ?

  • Understand stakeholder needs, expectations, and roles in value creation. 
  • Develop skills for managing engagement with customers, users, partners, and suppliers. 
  • Apply CX and UX concepts to map journeys and improve service interactions. 
  • Explore how service level management supports agreed outcomes and expectations. 
  • Learn effective communication, collaboration, and relationship-building techniques. 
  • Integrate value co-creation practices into IT service management processes.

Who is ITIL 4 Specialist: Drive Stakeholder Value - Certification Certification for?

This certification is suitable for:


  • IT service delivery and operations professionals. 
  • Customer experience (CX) and stakeholder engagement leads. 
  • Service managers and team leads working on value delivery. 
  • Business relationship managers and customer-focused practitioners. 
  • Professionals aiming to progress toward ITIL 4 Managing Professional designation.

What are the prerequisites for ITIL 4 Specialist: Drive Stakeholder Value - Certification Certification?

  • Mandatory: ITIL 4 Foundation certification or ITIL 4 Managing Professional Transition certificate before attempting this exam.