3-5508 - CX-E TeamQ - Digital Learning Training

Live Online & Classroom Enterprise Training

A course that teaches the fundamentals of OpenText CX-E TeamQ, including how to install, configure, and manage a TeamQ server to support informal call-center operations within the CX-E ecosystem.

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What is 3-5508 - CX-E TeamQ - Digital Learning Training about?

This OpenText self-paced training introduces the TeamQ solution — a flexible CX-E call handling platform — and guides learners through its setup, configuration, and basic administration. The course covers architecture, server installation, system configuration, and essential operational tasks to enable effective use of TeamQ for call center use cases.

What are the objectives of 3-5508 - CX-E TeamQ - Digital Learning Training ?

On completion of this course, participants should be able to:

Describe the functionality and features of CX-E TeamQ
Describe how calls flow and queue in the system
Verify TeamQ licensing on a CX-E Voice System.
Install TeamQ on an existing CX-E Voice system.
Complete the initial configuration of TeamQ
Plan and build a call path, complete with recordings and announcements
Create agent, superviser, and manager accounts.
Configure the CX-E mailboxes as Agents and supervisors
Configure CX-E to route calls to a TeamQ queue.
Install and configure the TeamQ desktop client.
Manage agents and calls as a manager and supervisor
Monitor calls and agent activity
Generate reports
Setup logging to troubleshoot problems
Record new and modify existing TeamQ prompts.

Who is 3-5508 - CX-E TeamQ - Digital Learning Training for?

This training is well-suited for:

CX-E System Administrators and implementers.
Technical support engineers who will maintain TeamQ environments.
IT professionals tasked with deploying CX-E TeamQ servers.
Consultant teams working on CX-E call center integrations.
Partners and technicians supporting OpenText CX-E customers.

What are the prerequisites for 3-5508 - CX-E TeamQ - Digital Learning Training?

Learners should ideally have:

Basic understanding of OpenText CX-E concepts and architecture.
General IT infrastructure knowledge (servers, networking, services).
Familiarity with enterprise call center technology and workflows.
Experience with server installation and configuration tasks.
Comfort with e-learning platforms and self-paced training.

Available Training Modes

Live Online Training

1 Days

Course Outline Expand All

Expand All

Introduction to TeamQ

TeamQ Architecture

Installation Procedures

Configuration Tasks

System Administration

Operational Best Practices

Who is the instructor for this training?

The trainer for this 3-5508 - CX-E TeamQ - Digital Learning Training has extensive experience in this domain, including years of experience training & mentoring professionals.

3-5508 - CX-E TeamQ - Digital Learning Training - Certification & Exam

SpringPeople is the Authorized Training Partner of Opentext.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at Opentext@springpeople.com

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