Certified Agile Service Manager Training

Live Online & Classroom Enterprise Certification Training

The Certified Agile Service Manager (CASM) course introduces Agile principles and practices within the context of IT Service Management (ITSM), helping professionals design and improve services using Agile and Scrum methodologies.

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What is Certified Agile Service Manager Certification Training about?

The CASM course bridges the gap between Agile and IT Service Management by combining the flexibility of Agile frameworks with the structure of ITSM. It provides a deep understanding of how Agile thinking can enhance service design, delivery, and improvement. Learners will explore the Agile Service Management framework, roles, processes, and how to align them with DevOps and continuous delivery practices to create more adaptive, customer-focused services.

What are the objectives of Certified Agile Service Manager Certification Training ?

Understand Agile and Scrum principles and their relevance to ITSM.
Learn how to apply Agile thinking to service management processes.
Develop skills to design and improve IT services iteratively.
Explore the relationship between Agile, DevOps, and continual service improvement.
Prepare for the Certified Agile Service Manager (CASM) certification exam.

Who is Certified Agile Service Manager Certification Training for?

IT service management professionals seeking agility in their processes.
DevOps practitioners looking to align operations with Agile principles.
Process owners and managers responsible for service delivery.
IT and business leaders driving digital transformation.
Anyone involved in service design, delivery, or improvement.

What are the prerequisites for Certified Agile Service Manager Certification Training?

Basic knowledge of IT Service Management (ITSM) concepts.
Familiarity with Agile or Scrum principles (recommended but not mandatory).
Understanding of service delivery and process management.
Willingness to adapt traditional ITSM practices to Agile frameworks.
No formal certification prerequisites required.

Available Training Modes

Live Online Training

2 Days

Course Outline Expand All

Expand All

Agile Service Management Fundamentals: Understanding the coreprinciples of agile and how they apply to service management.

Agile Process Design and Improvement: Learning how to design and improve ITSM processes using agile methodologies.

Scrum Overview: Exploring Scrum roles, events, and artifacts, and their relevance to service management.

Integrating Agile with ITSM Frameworks: Examining how agile practices can be integrated with existing ITSM frameworks like ITIL.

Cultural and Organizational Change: Addressing the cultural shift required to adopt agile service management practices successfully.

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Who is the instructor for this training?

The trainer for this Certified Agile Service Manager Training has extensive experience in this domain, including years of experience training & mentoring professionals.

Certified Agile Service Manager Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of PeopleCert.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at PeopleCert@springpeople.com

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