Introduction to ServiceNow Training Logo

Introduction to ServiceNow Training

Live Online & Classroom Enterprise Training

Introduction to ServiceNow provides foundational knowledge of the ServiceNow platform, including its architecture, navigation, core modules, and basic configuration. The course helps learners understand how ServiceNow supports IT service management (ITSM) and enterprise workflow automation.

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What is Introduction to ServiceNow Course about?

This course introduces learners to the ServiceNow ecosystem, focusing on platform fundamentals, user interface navigation, data structure, and core applications like Incident, Problem, and Change Management. Participants will gain hands-on exposure to basic administration tasks, workflow concepts, and reporting features. By the end of the training, learners will understand how ServiceNow streamlines IT and business processes through automation and service delivery.

What are the objectives of Introduction to ServiceNow Course ?

  • Understand ServiceNow platform architecture and components
  • Navigate the ServiceNow interface and dashboards
  • Learn core ITSM modules (Incident, Problem, Change)
  • Understand basic workflow and automation concepts
  • Generate and interpret basic reports and data

Who is Introduction to ServiceNow Course for?

  • IT Support Engineers
  • System Administrators (Beginners)
  • IT Service Desk Professionals
  • Business Process Analysts
  • Freshers entering ITSM domain

What are the prerequisites for Introduction to ServiceNow Course?

Prerequisite:

  • Basic understanding of IT concepts
  • Familiarity with web-based applications
  • Basic knowledge of IT Service Management (preferred)
  • Understanding of databases (basic level)
  • Basic computer and internet usage skills


Learning Path:

  • ServiceNow Platform Fundamentals
  • ITSM Process Implementation in ServiceNow
  • ServiceNow Administration Basics
  • ServiceNow Workflow & Automation
  • ServiceNow Reporting and Dashboards


Related Courses:

  • ServiceNow System Administration
  • ServiceNow ITSM Implementation
  • ServiceNow Application Development
  • ServiceNow Advanced Administration

Available Training Modes

Live Online Training

2 Days

Course Outline Expand All

Expand All

  • Overview of the ServiceNow platform
  • Understanding the value and capabilities of ServiceNow
  • Key features and benefits
  • Exploring the user interface components
  • Personalizing the homepage and banner
  • Understanding applications and modules
  • Understanding lists and their functionalities
  • Navigating and customizing forms
  • Using filters and views
  • Creating new records
  • Editing and updating existing records
  • Understanding record relationships
  • Overview of core applications like Incident, Problem, and Change Management
  • Understanding the purpose and functionality of each application
  • Creating and running reports
  • Understanding dashboards and their components
  • Personalizing dashboards for individual needs

Who is the instructor for this training?

The trainer for this Introduction to ServiceNow Training has extensive experience in this domain, including years of experience training & mentoring professionals.

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