ITIL 4 Practitioner: Incident Management Training

Live Online & Classroom Enterprise Certification Training

The ITIL 4 Practitioner: Incident Management course provides practical guidance on restoring normal service operations quickly and efficiently after incidents, minimizing impact on business operations, and ensuring consistent service quality.

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What is ITIL 4 Practitioner: Incident Management Certification Training about?

The ITIL 4 Practitioner: Incident Management module focuses on the application of ITIL 4 best practices to manage the entire incident lifecycle—from detection and logging to classification, escalation, and resolution. The course helps participants understand how to handle incidents effectively to reduce downtime and improve user satisfaction. It emphasizes collaboration, automation, and continual improvement in incident response. Learners will also explore how Incident Management integrates with Change Enablement, Problem Management, and Service Request Management, and how to align processes with Agile, Lean, and DevOps methodologies to create resilient IT operations.

What are the objectives of ITIL 4 Practitioner: Incident Management Certification Training ?

Understand the purpose, key concepts, and scope of Incident Management.
Learn how to detect, log, classify, and prioritize incidents effectively.
Apply ITIL 4 guiding principles to accelerate incident resolution.
Use metrics and automation to improve response and restore times.
Integrate Incident Management with other ITIL and DevOps practices.

Who is ITIL 4 Practitioner: Incident Management Certification Training for?

IT service desk professionals and support engineers.
Incident managers and operations team leads.
ITSM practitioners and process owners.
Problem managers and service continuity specialists.
Anyone involved in managing or improving IT service reliability.

What are the prerequisites for ITIL 4 Practitioner: Incident Management Certification Training?

Mandatory: ITIL 4 Foundation certification.
Basic understanding of IT service management principles.
Experience working in service desk, support, or IT operations roles.
Familiarity with incident reporting and escalation processes.
Interest in enhancing service quality and response performance.

Available Training Modes

Live Online Training

3 Days

Course Outline Expand All

Expand All

1. The key concepts of the practice

2. The processes of the practice

3. The roles and competences of the practice

4. How information and technology support and enable the practice

5. The role of partners and suppliers in the practice

6. How the ITIL capability model can be used to develop the practice

7. The recommendations for the practice success

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Who is the instructor for this training?

The trainer for this ITIL 4 Practitioner: Incident Management Training has extensive experience in this domain, including years of experience training & mentoring professionals.

ITIL 4 Practitioner: Incident Management Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of PeopleCert.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at PeopleCert@springpeople.com

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