ITIL 4 Practitioner: Problem Management Training

Live Online & Classroom Enterprise Certification Training

The ITIL 4 Practitioner: Problem Management course provides professionals with the knowledge and practical skills to identify, analyze, and resolve the root causes of incidents, minimizing their impact and preventing future disruptions.

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What is ITIL 4 Practitioner: Problem Management Certification Training about?

The ITIL 4 Practitioner: Problem Management module focuses on the proactive and reactive management of problems to improve IT service quality and stability. Building on ITIL 4 Foundation principles, this course helps participants understand how to identify recurring incidents, perform effective root cause analysis, and implement permanent fixes or workarounds. It emphasizes collaboration between technical, operations, and service management teams while integrating with practices such as Incident Management, Change Enablement, and Continual Improvement. Learners also gain insights into using data analytics, automation, and knowledge management to enhance problem detection and resolution efficiency.

What are the objectives of ITIL 4 Practitioner: Problem Management Certification Training ?

Understand the key concepts, purpose, and scope of Problem Management in ITIL 4.
Learn to distinguish between incidents, problems, and known errors.
Apply root cause analysis (RCA) and problem-solving techniques effectively.
Use automation and knowledge sharing to prevent recurring issues.
Integrate Problem Management with ITIL practices like Incident and Change Enablement.

Who is ITIL 4 Practitioner: Problem Management Certification Training for?

Problem managers and IT operations leads.
Service desk and support engineers.
IT service managers and process owners.
ITSM practitioners focused on service stability.
Anyone responsible for reducing incidents and improving reliability.

What are the prerequisites for ITIL 4 Practitioner: Problem Management Certification Training?

Basic understanding of IT service management concepts.
Experience with incident handling or technical operations.
Familiarity with RCA or troubleshooting methodologies.
Interest in improving system reliability and root cause prevention.

Available Training Modes

Live Online Training

3 Days

Course Outline Expand All

Expand All

1. The key concepts of the practice

2. The processes of the practice

3. The roles and competences of the practice

4. How information and technology support and enable the practice

5. The role of partners and suppliers in the practice

6. How the ITIL capability model can be used to develop the practice

7. The recommendations for the practice success

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Who is the instructor for this training?

The trainer for this ITIL 4 Practitioner: Problem Management Training has extensive experience in this domain, including years of experience training & mentoring professionals.

ITIL 4 Practitioner: Problem Management Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of PeopleCert.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at PeopleCert@springpeople.com

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