ITIL 4 Practitioner: Relationship Management Training

Live Online & Classroom Enterprise Certification Training

The ITIL 4 Practitioner: Relationship Management course provides practical guidance on building and nurturing strong relationships between service providers and stakeholders to ensure collaboration, trust, and mutual value creation.

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What is ITIL 4 Practitioner: Relationship Management Certification Training about?

The ITIL 4 Practitioner: Relationship Management module focuses on developing and maintaining effective relationships between an organization and its stakeholders, including customers, partners, and suppliers. It emphasizes the importance of understanding stakeholder needs, expectations, and perceptions to enhance service delivery and business outcomes. Participants will learn how to apply ITIL 4 guiding principles to improve communication, stakeholder engagement, and collaboration across all levels. The course explores practical techniques for stakeholder mapping, communication management, expectation setting, and conflict resolution, ensuring alignment between business goals and IT services.

What are the objectives of ITIL 4 Practitioner: Relationship Management Certification Training ?

Understand the purpose, scope, and key concepts of Relationship Management in ITIL 4.
Build and maintain positive relationships with internal and external stakeholders.
Apply stakeholder analysis and communication techniques effectively.
Align stakeholder expectations with service offerings and outcomes.
Foster collaboration and trust to drive continual service improvement.

Who is ITIL 4 Practitioner: Relationship Management Certification Training for?

Service relationship managers and customer success professionals.
IT service managers and business relationship managers (BRMs).
ITSM practitioners and consultants.
Supplier and vendor management professionals.
Anyone responsible for managing stakeholder engagement and satisfaction.

What are the prerequisites for ITIL 4 Practitioner: Relationship Management Certification Training?

Understanding of IT service management principles.
Familiarity with stakeholder management or customer service concepts.
Experience in IT operations, business analysis, or service delivery.
Interest in improving collaboration, communication, and relationship strategies.

Available Training Modes

Live Online Training

3 Days

Course Outline Expand All

Expand All

1. The key concepts of the practice

2. The processes of the practice

3. The roles and competences of the practice

4. How information and technology support and enable the practice

5. The role of partners and suppliers in the practice

6. How the ITIL capability model can be used to develop the practice

7. The recommendations for the practice success

DOWNLOAD COURSE BROCHURE

Who is the instructor for this training?

The trainer for this ITIL 4 Practitioner: Relationship Management Training has extensive experience in this domain, including years of experience training & mentoring professionals.

ITIL 4 Practitioner: Relationship Management Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of PeopleCert.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at PeopleCert@springpeople.com

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