ITIL 4 Practitioner: Service level Management Training

Live Online & Classroom Enterprise Certification Training

The ITIL 4 Practitioner: Service Level Management course focuses on establishing, negotiating, and monitoring service level agreements (SLAs) that align IT services with business objectives. It equips professionals with the skills to ensure service quality, transparency, and continual improvement in service delivery.

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What is ITIL 4 Practitioner: Service level Management Certification Training about?

The ITIL 4 Practitioner: Service Level Management module provides in-depth guidance on how to define, manage, and improve service levels in line with organizational goals. Participants learn how to engage stakeholders, draft measurable SLAs, and monitor key metrics that reflect true business value.

The course emphasizes collaboration between IT and business teams, proactive performance management, and the use of dashboards and reports for decision-making. It also covers integration with other practices such as Incident Management, Monitoring and Event Management, Change Enablement, and Continual Improvement, ensuring a holistic approach to maintaining consistent service standards.

What are the objectives of ITIL 4 Practitioner: Service level Management Certification Training ?

Understand the purpose, scope, and key concepts of Service Level Management.
Learn how to design and negotiate SLAs aligned with business goals.
Establish monitoring and reporting mechanisms to track performance against SLAs.
Apply communication and stakeholder engagement techniques for effective collaboration.
Use continual improvement methods to optimize service delivery and customer satisfaction.

Who is ITIL 4 Practitioner: Service level Management Certification Training for?

IT Service Managers and Delivery Managers.
Service Level Managers and Relationship Managers.
IT Operations and Support Team Leads.
Business Relationship and Vendor Managers.
Professionals responsible for ensuring IT services meet business needs.

What are the prerequisites for ITIL 4 Practitioner: Service level Management Certification Training?

Familiarity with IT service management processes and frameworks.
Experience in managing or monitoring service performance.
Basic understanding of metrics, KPIs, and reporting tools.
Willingness to align technical performance with business outcomes.

Available Training Modes

Live Online Training

3 Days

Course Outline Expand All

Expand All

1. The key concepts of the practice

2. The processes of the practice

3. The roles and competences of the practice

4. How information and technology support and enable the practice

5. The role of partners and suppliers in the practice

6. How the ITIL capability model can be used to develop the practice

7. The recommendations for the practice success

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Who is the instructor for this training?

The trainer for this ITIL 4 Practitioner: Service level Management Training has extensive experience in this domain, including years of experience training & mentoring professionals.

ITIL 4 Practitioner: Service level Management Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of PeopleCert.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at PeopleCert@springpeople.com

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