ITIL 4 Practitioner: Service Request Management Training

Live Online & Classroom Enterprise Certification Training

The ITIL 4 Practitioner: Service Request Management course focuses on the effective handling of service requests to ensure consistent, efficient, and user-friendly service delivery. It helps professionals design streamlined request workflows that enhance customer experience and align with organizational goals.

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What is ITIL 4 Practitioner: Service Request Management Certification Training about?

The ITIL 4 Practitioner: Service Request Management module provides comprehensive guidance on managing service requests throughout their lifecycle — from submission and approval to fulfillment and closure. It highlights how structured request models, automation, and self-service options can improve efficiency and customer satisfaction.

Participants will explore how the practice supports the broader ITIL 4 framework, integrating with other practices such as Incident Management, Change Enablement, Service Desk, and Service Catalog Management. The course also emphasizes the use of metrics, knowledge bases, and continual improvement to optimize service delivery and responsiveness.

What are the objectives of ITIL 4 Practitioner: Service Request Management Certification Training ?

Understand the purpose, scope, and value of the Service Request Management practice.
Learn to design and implement efficient service request models.
Use automation and self-service capabilities to enhance fulfillment speed and accuracy.
Integrate SRM with other ITIL practices for seamless service delivery.
Measure and improve request handling performance using key metrics and feedback.

Who is ITIL 4 Practitioner: Service Request Management Certification Training for?

Service Desk Managers and Analysts.
IT Operations and Support Professionals.
Service Delivery and ITSM Managers.
Process Owners and Business Relationship Managers.

What are the prerequisites for ITIL 4 Practitioner: Service Request Management Certification Training?

Understanding of basic IT service management concepts.
Familiarity with ticketing systems or workflow automation tools.
Experience in user support, service delivery, or IT operations.
Commitment to improving customer experience and operational efficiency.

Available Training Modes

Live Online Training

3 Days

Course Outline Expand All

Expand All

1. The key concepts of the practice

2. The processes of the practice

3. The roles and competences of the practice

4. How information and technology support and enable the practice

5. The role of partners and suppliers in the practice

6. How the ITIL capability model can be used to develop the practice

7. The recommendations for the practice success

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Who is the instructor for this training?

The trainer for this ITIL 4 Practitioner: Service Request Management Training has extensive experience in this domain, including years of experience training & mentoring professionals.

ITIL 4 Practitioner: Service Request Management Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of PeopleCert.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at PeopleCert@springpeople.com

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