ITIL 4 Practitioner: Supplier Management Training

Live Online & Classroom Enterprise Certification Training

The ITIL 4 Practitioner: Supplier Management course focuses on building, maintaining, and improving relationships with suppliers to ensure seamless delivery of high-quality IT services. It equips professionals with the knowledge to manage supplier performance, align contracts with business goals, and mitigate supply chain risks.

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What is ITIL 4 Practitioner: Supplier Management Certification Training about?

The ITIL 4 Practitioner: Supplier Management module provides detailed guidance on how to manage supplier relationships and contracts effectively to ensure value co-creation and service excellence. The course covers the entire supplier lifecycle — from selection and negotiation to monitoring and renewal — emphasizing how suppliers contribute to overall service performance.

Participants learn to establish clear expectations through Supplier and Underpinning Contracts (UCs), manage vendor risks, and measure supplier performance using key performance indicators (KPIs). The module also explains how Supplier Management integrates with other ITIL practices such as Service Level Management, Change Enablement, Service Configuration Management, and Continual Improvement, ensuring a coordinated approach to service delivery and governance.

What are the objectives of ITIL 4 Practitioner: Supplier Management Certification Training ?

Understand the key concepts, purpose, and scope of Supplier Management.
Learn how to select, evaluate, and onboard suppliers based on business needs.
Manage supplier performance and ensure compliance with SLAs and contracts.
Develop strategies for effective supplier relationship and risk management.
Align supplier objectives with organizational goals to deliver consistent value.

Who is ITIL 4 Practitioner: Supplier Management Certification Training for?

Supplier and Vendor Managers.
IT Service Managers and Procurement Professionals.
Service Delivery and Operations Managers.
Contract and Relationship Managers.

What are the prerequisites for ITIL 4 Practitioner: Supplier Management Certification Training?

Experience in vendor or contract management.
Familiarity with IT service delivery and performance measurement.
Understanding of procurement processes and supplier relationships.
Willingness to apply governance and compliance best practices.

Available Training Modes

Live Online Training

3 Days

Course Outline Expand All

Expand All

1. The key concepts of the practice

2. The processes of the practice

3. The roles and competences of the practice

4. How information and technology support and enable the practice

5. The role of partners and suppliers in the practice

6. How the ITIL capability model can be used to develop the practice

7. The recommendations for the practice success

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Who is the instructor for this training?

The trainer for this ITIL 4 Practitioner: Supplier Management Training has extensive experience in this domain, including years of experience training & mentoring professionals.

ITIL 4 Practitioner: Supplier Management Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of PeopleCert.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at PeopleCert@springpeople.com

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