ITIL 4 Sales Professional Training

Live Online & Classroom Enterprise Certification Training

The ITIL 4 Sales Professional course equips sales and business development professionals with the knowledge of ITIL® 4 concepts, enabling them to align sales strategies with IT service management (ITSM) principles. It helps bridge the gap between technology solutions and customer value, empowering sales teams to sell IT services more effectively.

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What is ITIL 4 Sales Professional Certification Training about?

The ITIL 4 Sales Professional certification provides an understanding of how ITIL 4’s service value system (SVS) and guiding principles can be applied to improve sales outcomes and customer engagement. The course focuses on how ITIL concepts such as value co-creation, continual improvement, and service relationships can strengthen the consultative selling approach.

Participants learn to communicate ITIL-based value propositions, identify customer needs within an ITSM framework, and tailor offerings that align with IT governance and digital transformation initiatives. This course bridges the communication gap between IT service providers and customers, enabling sales professionals to drive more strategic and value-driven conversations.

What are the objectives of ITIL 4 Sales Professional Certification Training ?

Understand ITIL 4 concepts and their relevance to IT service sales.
Apply ITIL principles to enhance consultative and value-based selling.
Communicate ITIL-aligned service offerings to clients effectively.
Bridge the gap between technical ITSM teams and business clients.
Build stronger customer relationships through trust and transparency.

Who is ITIL 4 Sales Professional Certification Training for?

Sales and Business Development Professionals in IT organizations.
Account Managers and Solution Consultants.
IT Service Managers involved in pre-sales or client engagement.
Channel Partners and Resellers offering ITIL-based services.

What are the prerequisites for ITIL 4 Sales Professional Certification Training?

No mandatory prerequisites, but having ITIL 4 Foundation certification is recommended.
Basic understanding of IT service delivery and business processes.
Experience in sales, account management, or client engagement roles.
Interest in improving communication between sales and IT teams.
Familiarity with digital transformation or IT governance concepts (helpful but not required).

Available Training Modes

Live Online Training

2 Days

Course Outline Expand All

Expand All

1. The key concepts of the ITSM implementations

2. The ITIL management practices

3. Planning an ITSM implementation

4. Technology solutions

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Who is the instructor for this training?

The trainer for this ITIL 4 Sales Professional Training has extensive experience in this domain, including years of experience training & mentoring professionals.

ITIL 4 Sales Professional Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of PeopleCert.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at PeopleCert@springpeople.com

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