ITIL 4 Specialist: Business Relationship Management Training

Live Online & Classroom Enterprise Certification Training

The ITIL 4 Specialist: Business Relationship Management course provides professionals with the skills to foster strong, strategic relationships between service providers and their stakeholders. It focuses on aligning IT services with business objectives, improving collaboration, and driving customer satisfaction through effective relationship management.

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What is ITIL 4 Specialist: Business Relationship Management Certification Training about?

The ITIL 4 Specialist: Business Relationship Management module offers comprehensive guidance on building trust and partnership between IT service providers and customers. It explores how to identify stakeholder needs, translate them into value-driven service offerings, and maintain ongoing engagement through proactive communication and collaboration.

Participants learn how to apply ITIL 4 principles to strengthen service relationships, manage expectations, and contribute to continual improvement. The course also highlights the integration of BRM with other ITIL practices such as Service Level Management, Supplier Management, and Customer Journey Mapping, ensuring that services deliver measurable business value.

What are the objectives of ITIL 4 Specialist: Business Relationship Management Certification Training ?

Understand the key concepts, purpose, and scope of Business Relationship Management.
Learn how to establish and nurture productive relationships with stakeholders.
Align IT service delivery with business needs and strategic priorities.
Apply ITIL 4 principles to enhance collaboration, communication, and trust.
Measure and improve relationship effectiveness using performance metrics and feedback.

Who is ITIL 4 Specialist: Business Relationship Management Certification Training for?

Business Relationship Managers and Service Delivery Managers.
IT Service Managers and Customer Success Managers.
Account Managers and Service Owners.
ITSM Consultants and Process Managers.

What are the prerequisites for ITIL 4 Specialist: Business Relationship Management Certification Training?

Basic understanding of IT service management and organizational strategy.
Experience in stakeholder communication or customer engagement.
Familiarity with relationship management or service delivery processes.

Available Training Modes

Live Online Training

3 Days

Course Outline Expand All

Expand All

1. Understand the key concepts of Business Relationship Management

2. Understand the BRM value streams and processes

3. Know how to apply the BRM models and techniques

4. Understand BRM roles, skills, and organizational solutions

5. Understand how information and technology support and enable BRM

6. Understand the role of partners and suppliers in BRM

7. Know how to develop the BRM capability in an organization

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Who is the instructor for this training?

The trainer for this ITIL 4 Specialist: Business Relationship Management Training has extensive experience in this domain, including years of experience training & mentoring professionals.

ITIL 4 Specialist: Business Relationship Management Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of PeopleCert.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at PeopleCert@springpeople.com

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