ITIL 4 Specialist: Collaborate, Assure and Improve Training

Live Online & Classroom Enterprise Certification Training

The ITIL 4 Specialist: Collaborate, Assure and Improve course focuses on how organizations can effectively collaborate across teams, assure service quality, and drive continual improvement. It provides the knowledge and tools to strengthen governance, enhance performance, and build trusted relationships across the value chain.

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What is ITIL 4 Specialist: Collaborate, Assure and Improve Certification Training about?

The ITIL 4 Specialist: Collaborate, Assure and Improve (CAI) module offers practical guidance for professionals responsible for fostering collaboration and ensuring consistent service quality in an ever-evolving digital landscape. It emphasizes the role of governance, assurance, and continual improvement in delivering business value and achieving sustainable success.

Learners explore how to enhance cooperation across departments, assess service performance, and embed a culture of improvement and accountability. The course also covers how to work with governance, risk, and compliance (GRC) principles to ensure transparency and trust.

What are the objectives of ITIL 4 Specialist: Collaborate, Assure and Improve Certification Training ?

Understand how collaboration, assurance, and continual improvement contribute to ITIL’s Service Value System (SVS).
Learn how to build trusted relationships across teams and stakeholders.
Develop skills to implement performance measurement, governance, and risk management frameworks.
Apply continual improvement techniques to enhance service quality and delivery.
Use metrics and feedback to assure value realization and ongoing service optimization.

Who is ITIL 4 Specialist: Collaborate, Assure and Improve Certification Training for?

IT Service Managers and Process Owners.
Business Relationship and Quality Managers.
Governance, Risk, and Compliance (GRC) Professionals.
Service Delivery and Continual Improvement Managers.

What are the prerequisites for ITIL 4 Specialist: Collaborate, Assure and Improve Certification Training?

Experience in IT service management or process improvement.
Familiarity with governance and quality assurance concepts.
Basic understanding of collaboration tools and performance monitoring.

Available Training Modes

Live Online Training

3 Days

Course Outline Expand All

Expand All

1. Relationship Management (RSM)

2. Supplier Management (SM)

3. Service Level Management (SLM)

4. Continual Improvement (CI)

5. Information Security Management (ISM)

6. Collaborate, Assure and Improve

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Who is the instructor for this training?

The trainer for this ITIL 4 Specialist: Collaborate, Assure and Improve Training has extensive experience in this domain, including years of experience training & mentoring professionals.

ITIL 4 Specialist: Collaborate, Assure and Improve Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of PeopleCert.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at PeopleCert@springpeople.com

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