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ITIL Foundation V4 Training
Live Online & Classroom Enterprise Certification Training
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ITIL V4 training brings ITIL up to date re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways to working, such as Lean, Agile, and DevOps.ITIL V4 provides the guidance, organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrate a system for the effective governance and management of IT-enabled services.
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What is ITIL V4 Certification Training about?
What are the objectives of ITIL V4 Certification Training ?
Who is ITIL V4 Certification Training for?
What are the prerequisites for ITIL V4 Certification Training?
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Course Outline Expand All
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- IT Service Management in the modern world
- About ITIL 4
- Value
- Value co-creation
- Service providers
- Service consumers
- Other stakeholders
- Products
- Services
- Configuring resources for value creation
- Service offerings
- Service relationship
- Utility and Warranty
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- External Factors
- Service value system an overview
- Opportunity, demand and value
- Focus on Value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Governing bodies and governance
- Governance in SVS
- Plan
- Improve
- Engage
- Design and transition
- Obtain/build
- Deliver and support
- Steps of the continual improvement model
- Continual improvement and the guiding principles
- Information security management
- Relationship management
- Supplier management
- Change control
- Incident management
- Problem management
- IT asset management
- Service configurations management
- Monitoring and event management
- Release management
- Deploy management
- Service desk
- Service level management
- Service request management
Who is the instructor for this training?
ITIL Foundation certification training will be delivered by PeopleCert - Axelos Certified Instructor. With the hands-on knowledge of the ITIL lifecycle & service management as a practice, the instructor brings deep technical expertise in implementing these solutions for enterprises.
ITIL V4 Certification Training - Certification & Exam
- SpringPeople is the Authorized Training Partner of PeopleCert - Axelos.
- The ITIL V4 Certification training is aligned to the ITIL Foundation certification by PeopleCert - Axelos.
- For any queries; feel free to reach us at itil@springpeople.com
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