ITIL 4 Specialist: Drive Stakeholder Value Training

Live Online & Classroom Enterprise Certification Training

The ITIL 4 Specialist: Drive Stakeholder Value course focuses on engaging and managing stakeholders effectively throughout the service value chain. It helps professionals build strong relationships, co-create value, and deliver superior customer experiences through collaboration, communication, and trust.

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What is ITIL 4 Specialist: Drive Stakeholder Value Certification Training about?

The ITIL 4 Specialist: Drive Stakeholder Value (DSV) module guides professionals on how to foster productive relationships with customers, users, suppliers, and partners. It emphasizes the journey of stakeholder engagement — from exploring opportunities and demand to value realization and continual improvement.

Participants will learn how to map customer journeys, define value propositions, manage customer expectations, and improve satisfaction. The course combines ITIL 4 principles with customer experience (CX), user experience (UX), and design thinking techniques to enhance service delivery and relationship management.

By completing this course, learners will gain the skills to transform stakeholder interactions into strategic partnerships that drive long-term business value.

What are the objectives of ITIL 4 Specialist: Drive Stakeholder Value Certification Training ?

Understand how to engage stakeholders to co-create value in the service value chain.
Learn to manage relationships and build trust through effective communication.
Map customer journeys and identify opportunities for service improvement.
Design and deliver services aligned with customer needs and expectations.
Apply metrics and feedback to enhance satisfaction and continual improvement.

Who is ITIL 4 Specialist: Drive Stakeholder Value Certification Training for?

Business Relationship and Customer Success Managers.
Service Delivery and Account Managers.
IT Service Managers and Process Owners.
Product Managers and Experience Designers.

What are the prerequisites for ITIL 4 Specialist: Drive Stakeholder Value Certification Training?

Understanding of IT service management concepts and stakeholder engagement.
Experience in managing or supporting customer-facing services.
Familiarity with customer experience (CX) or value stream mapping (helpful).

Available Training Modes

Live Online Training

3 Days

Course Outline Expand All

Expand All

1. Understand how customer journeys are designed

2. Know how to target markets and stakeholders

3. Know how to foster stakeholder relationships

4. Know how to shape demand and define service offerings

5. Know how to align expectations and agree details of services

6. Know how to onboard and offboard customers and users

7. Know how to act together to ensure continual value co-creation (service consumption / provisioning)

8. Know how to realize and validate service value

Who is the instructor for this training?

The trainer for this ITIL 4 Specialist: Drive Stakeholder Value Training has extensive experience in this domain, including years of experience training & mentoring professionals.

ITIL 4 Specialist: Drive Stakeholder Value Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of PeopleCert.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at PeopleCert@springpeople.com

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