Life Office Management Association (LOMA) Training

Live Online & Classroom Enterprise Training

LOMA provides foundational to advanced knowledge for insurance and financial services professionals, focusing on operations, risk management, customer service, and industry regulations.

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What is Life Office Management Association (LOMA) Training about?

The LOMA training equips learners with essential understanding of the insurance and financial services ecosystem, covering core concepts such as life insurance operations, customer experience, compliance, underwriting, claims, and financial management. This program helps professionals build job-ready skills, improve decision-making, and gain a globally recognized credential that validates industry competence.

What are the objectives of Life Office Management Association (LOMA) Training ?

Understand the fundamentals of life insurance and financial services operations.
Learn key concepts in underwriting, claims, and policy administration.
Build knowledge of regulatory frameworks and compliance standards.
Develop skills in customer service, communication, and operational efficiency.
Strengthen industry awareness to support career progression and certification preparation.

Who is Life Office Management Association (LOMA) Training for?

New entrants to the insurance and financial services industry.
Operations and back-office professionals.
Customer service and policy administration staff.
Analysts or coordinators in underwriting, claims, or compliance.
Anyone preparing for LOMA certification exams.

What are the prerequisites for Life Office Management Association (LOMA) Training?

Prerequisites:

Basic understanding of financial or business concepts (optional).
Interest in insurance operations and customer service.
Good communication and analytical skills.
No mandatory educational qualifications required.
Willingness to prepare for certification-level assessments.

Learning Path:

Begin with fundamentals through LOMA 281 / LOMA 291 for core industry knowledge.
Move to LOMA 320 or similar courses for operational and administrative skills.
Explore specialized areas like underwriting, claims, or compliance.
Progress to advanced programs like ALMI or FLMI designations.
Continue ongoing learning with LOMA’s elective and management-focused courses.

Related Courses:

LOMA 281 – Meeting Customer Needs
LOMA 291 – Improving the Customer Experience
LOMA 320 – Life Insurance Operations
ALMI / FLMI Pathway Courses

Available Training Modes

Live Online Training

4 Days

Course Outline Expand All

Expand All

Module 1: Introduction to Insurance & Financial Services

Overview of life insurance industry

Role of insurers, reinsurers, and regulators

Insurance markets and business models

Module 2: Life Insurance Products & Policies

Term, whole life, and endowment products

Annuities and savings-based insurance

Policy structure and policyholder rights

Module 3: Underwriting Principles

Risk assessment and classification

Medical and financial underwriting basics

Ethical underwriting practices

Module 4: Policy Administration & Servicing

Policy issuance and records management

Premium collection and billing

Policy changes, lapses, and reinstatements

Module 5: Claims Management

Claims types and processing lifecycle

Fraud detection and prevention

Customer service best practices in claims

Module 6: Insurance Operations & Compliance

Regulatory environment and governance

Internal controls and audit basics

Data privacy and security in insurance

Module 7: Customer Experience & Relationship Management

Policyholder communication

Service quality and retention strategies

Handling complaints and escalations

Module 8: Introduction to Insurance Management

Insurance operations management

Performance measurement

Emerging trends in insurance (InsurTech, Digital Insurance)

Who is the instructor for this training?

The trainer for this Life Office Management Association (LOMA) Training has extensive experience in this domain, including years of experience training & mentoring professionals.

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