MB-280T03-A: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights Training

Live Online & Classroom Enterprise Certification Training

The MB-280T03-A: Design and Deliver Powerful Customer Experiences with Dynamics 365 Customer Insights course focuses on leveraging Dynamics 365 Customer Insights to unify customer data, generate actionable insights, and create personalized, data-driven customer experiences.

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What is MB-280T03-A: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights Certification Training about?

This course teaches learners how to use Microsoft Dynamics 365 Customer Insights to unify customer data, generate AI-driven insights, and design personalized customer experiences. Participants will gain skills in configuring, managing, and leveraging Customer Insights for marketing, sales, and service scenarios to improve engagement and business outcomes.

What are the objectives of MB-280T03-A: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights Certification Training ?

Configure Dynamics 365 Sales entities, records, and processes
Manage leads, opportunities, and the complete sales lifecycle
Use AI-driven features for sales insights and recommendations
Implement forecasting and track sales performance
Integrate Dynamics 365 Sales with Microsoft Teams, Outlook, and Power BI
Create dashboards and reports to analyze sales metrics

Who is MB-280T03-A: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights Certification Training for?

Sales Managers and Team Leads
Dynamics 365 Functional Consultants
CRM Administrators and Developers
Business Analysts in sales operations
Pre-sales Professionals

What are the prerequisites for MB-280T03-A: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights Certification Training?

Basic understanding of Dynamics 365 applications and the Microsoft Power Platform
Familiarity with customer engagement concepts and CRM systems
Fundamental knowledge of data concepts, AI, and analytics

Available Training Modes

Live Online Training

Course Outline Expand All

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Module 1: Work with real-time features in Dynamics 365 Customer Insights - Journeys

Create emails in Dynamics 365 Customer Insights - Journeys

Create text messages and push notifications in Dynamics 365 Customer Insights - Journeys

Create forms in Dynamics 365 Customer Insights - Journeys

Manage consent in Dynamics 365 Customer Insights - Journeys

Build journeys with Dynamics 365 Customer Insights - Journeys

Manage leads and scoring in Customer Insights - Journeys

Extend real-time marketing capabilities within Dynamics 365 Customer Insights - Journeys

Module 2: Unlock customer intent with Dynamics 365 Customer Insights - Data

Get started with Dynamics 365 Customer Insights - Data

Ingest data into Customer Insights - Data

Create a unified customer profile in Dynamics 365 Customer Insights - Data

Work with Dynamics 365 Customer Insights - Data

Data enrichment in Dynamics 365 Customer Insights - Data

Predictions in Dynamics 365 Customer Insights - Data

Manage external connections with Customer Insights - Data

Configure and administer Customer Insights - Data

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Who is the instructor for this training?

The trainer for this MB-280T03-A: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights Training has extensive experience in this domain, including years of experience training & mentoring professionals.

MB-280T03-A: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of Microsoft.
The training fees is exclusive of exam cost.
For any queries; feel free to reach us at microsoft@springpeople.com

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