Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate Certification Logo

Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate Certification

The Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate Certification validates your ability to analyze customer data and optimize business processes using Dynamics 365 Customer Experience apps. It focuses on insights, analytics, and process improvements. Ideal for professionals working with customer data to enhance sales, marketing, and service outcomes.

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What is Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate Certification about?

This certification equips professionals with the skills to leverage Dynamics 365 Customer Experience (CX) applications for analyzing customer interactions and improving business processes. It covers configuring dashboards, generating insights, analyzing sales, marketing, and service data, and recommending solutions to drive better customer engagement. The course is designed for analysts who transform customer data into actionable business decisions.


Key Features:

  • Hands-on labs with Dynamics 365 Customer Experience apps
  • 24/7 Support
  • Access to recordings, study materials, and guides
  • Lesson-end quizzes
  • Course-end assessments
  • Real-world customer experience analysis assignments

What are the objectives of Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate Certification ?

At the end of this training, you will be able to:

  • Analyze customer data using Dynamics 365 Customer Experience apps
  • Configure dashboards and reports to monitor sales, marketing, and service performance
  • Identify trends, patterns, and insights to improve customer engagement
  • Optimize business processes for sales, marketing, and customer service
  • Recommend solutions based on data-driven analysis
  • Integrate Dynamics 365 CX data with Power BI and other Microsoft 365 tools
  • Ensure data security, privacy, and compliance while analyzing customer information
  • Collaborate with business stakeholders to implement process improvements

Who is Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate Certification for?

  • Customer Experience Analysts
  • Sales, Marketing, and Service Analysts
  • Business Intelligence Professionals
  • Dynamics 365 CX Consultants
  • Professionals transforming customer data into actionable insights

What are the prerequisites for Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate Certification?

  • Basic understanding of customer engagement processes
  • Familiarity with Microsoft Dynamics 365 Customer Experience applications
  • Knowledge of Power Platform tools such as Power BI (recommended)
  • Experience in analyzing business or customer data
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Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate Certification - Certification & Exam

To achieve Dynamics 365 Customer Experience Analyst Associate certification, you must complete / master the following learning‑paths / skill‑areas:


  1. Implement Dynamics 365 Sales (core sales functionality: leads, opportunities, forecasting, sales‑intelligence, etc.) 
  2. Configure and Customize Microsoft Dataverse and model-driven apps (tables/entities, relationships, forms, views, dashboards, business logic, customizations) 
  3. Implement the Dynamics 365 App for Outlook (for email/activity tracking and integration with CRM) 
  4. Implement Security and Customizations in Dynamics 365 Sales (security roles, business units, data access, custom process flows, settings) 
  5. Demonstrate capabilities of Dynamics 365 Customer Insights (Data + Journeys) — unified customer profiles, segments, journeys for marketing/sales workflows 
  6. Extend and Enhance Dynamics 365 Sales with additional tools / integrations (e.g. using Power Platform — Power Apps, Power Automate etc. — for custom workflows and enhancements)