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MB-230T01-A: Microsoft Dynamics 365 Customer Service Training
Live Online & Classroom Enterprise Certification Training
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The MB-230T01-A: Microsoft Dynamics 365 Customer Service course focuses on configuring and managing Dynamics 365 Customer Service to improve customer support processes, case management, and service delivery for enhanced customer satisfaction.
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What is MB-230T01-A: Microsoft Dynamics 365 Customer Service Certification Training about?
What are the objectives of MB-230T01-A: Microsoft Dynamics 365 Customer Service Certification Training ?
Who is MB-230T01-A: Microsoft Dynamics 365 Customer Service Certification Training for?
What are the prerequisites for MB-230T01-A: Microsoft Dynamics 365 Customer Service Certification Training?
Available Training Modes
Live Online Training
Course Outline Expand All
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- Get started with Dynamics 365 Customer Service
- Managing cases with Dynamics 365 Customer Service Hub
- Manage cases with Dynamics 365 Customer Service workspace
- Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
- Service representative collaboration in Dynamics 365 Customer Service
- Configure Copilot in Dynamics 365 Customer Service
- Create or update records automatically in Customer Service Hub
- Work with service-level agreements in Dynamics 365 Customer Service
- Create and manage entitlements in Microsoft Dynamics 365 Customer Service
- Create knowledge management solutions in Dynamics 365 Customer Service
- Search and filter knowledge articles by using Dynamics 365 Customer Service
- Use knowledge articles to resolve Dynamics 365 Customer Service cases
- Create custom experiences for service representatives with agent experience profiles in Customer Service
- Enhance representative productivity with Customer Service workspace
- Manage cases with Dynamics 365 Customer Service workspace
- Enhance service representative productivity and personalization in Omnichannel for Customer Service
- Enhance service representative productivity and personalization in Customer Service Hub
- Get started with Dynamics 365 Productivity Tools
- Create smart assist solutions in Contact Center for Dynamics 365 Customer Service
- Get started with unified routing for Dynamics 365 Customer Service
- Route and distribute work with unified routing in Dynamics 365 Customer Service
- Use skill-based routing in Dynamics 365 Customer Service
- Entity record routing with Omnichannel for Dynamics 365 Customer Service
- Get started with Omnichannel for Customer Service
- Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
- Deploy a Voice channel in Dynamics 365 Customer Service
- Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
- Deploy social messaging channels in Omnichannel for Dynamics 365 Customer Service
- Set up Apple Message for Business and Google Business Messages as channels in Dynamics 365 Customer Service
- Integrate a Microsoft Copilot Studio copilot with Omnichannel for Customer Service
- Create a survey project with Dynamics 365 Customer Voice
- Create customer surveys with Dynamics 365 Customer Voice
- Send Dynamics 365 Customer Voice surveys
- Automate Dynamics 365 Customer Voice surveys with Power Automate
- Embed surveys in your website with Dynamics 365 Customer Voice
- Create customer Power BI reports in Dynamics 365 Customer Voice
- Set up Customer Service scheduling
- Schedule services with Customer Service scheduling
- Get started with Customer Service Insights
- Create visualizations for Dynamics 365 Customer Service
- Get started with Connected Customer Service for Dynamics 365 and Azure IoT
- Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
Who is the instructor for this training?
The trainer for this MB-230T01-A: Microsoft Dynamics 365 Customer Service Training has extensive experience in this domain, including years of experience training & mentoring professionals.
MB-230T01-A: Microsoft Dynamics 365 Customer Service Certification Training - Certification & Exam
- SpringPeople is the Authorized Training Partner of Microsoft.
- The training fees is exclusive of exam cost.
- For any queries; feel free to reach us at microsoft@springpeople.com
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