Oracle Field Service Cloud Training

Live Online & Classroom Enterprise Training

Oracle Field Service Cloud is a cloud-based field service management solution that uses AI-driven scheduling, routing, and real-time mobility tools to optimize workforce productivity and improve customer service outcomes.

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What is Oracle Field Service Cloud Course about?

This course provides a comprehensive understanding of Oracle Field Service Cloud, including its architecture, core modules, workforce management capabilities, and integration options. Participants will learn how to configure, manage, and optimize field service operations using predictive analytics, real-time data, and automation tools. The training also covers mobile workforce enablement, capacity planning, and performance monitoring.

What are the objectives of Oracle Field Service Cloud Course ?

Understand Oracle Field Service Cloud architecture and components
Learn workforce scheduling and routing optimization techniques
Configure business rules, work zones, and resource management
Monitor performance using dashboards and analytics tools
Integrate Oracle Field Service Cloud with enterprise applications

Who is Oracle Field Service Cloud Course for?

Field Service Managers
Cloud Application Administrators
Implementation Consultants
Business Analysts working in service operations
IT Professionals supporting service management platforms

What are the prerequisites for Oracle Field Service Cloud Course?

Prerequisites:

Basic understanding of cloud computing concepts
Knowledge of field service or workforce management processes
Familiarity with enterprise software applications
Basic database or system integration knowledge
Understanding of business process workflows

Learning Path:

Introduction to Field Service Management Concepts
Oracle Field Service Cloud Platform Fundamentals
Configuration and Administration
Advanced Scheduling, Routing, and Capacity Planning
Reporting, Analytics, and Integrations

Related Courses:

Oracle Service Cloud Fundamentals
Oracle CX Cloud Overview
Oracle Integration Cloud Basics
Oracle Cloud Infrastructure Foundations

Available Training Modes

Live Online Training

2 Days

Course Outline Expand All

Expand All

Module 1: Introduction & Core Concepts

Overview of Oracle Field Service Cloud (OFSC)

Key features and architecture

Use cases and business value

Module 2: System Configuration

Configuring activity, resource, inventory, and user types

Defining work types and task templates

Setting up calendars, shifts, and service areas

Understanding business rules and workflow basics

Module 3: Workforce & Resource Management

Resource setup and skills assignment

Work zones and scheduling rules

Technician availability and shift configuration

Module 4: Scheduling & Dispatch

Scheduling strategies and optimization

Dispatch board operations

Route and priority management

Module 5: Work Orders / Task Lifecycle

Creating and assigning work orders

Managing work status updates

Completion and task closure processes

Module 6: Mobile Technician Experience

Mobile app setup and navigation

Field execution of tasks

Offline capabilities

Module 7: Integration & APIs

Integration with ERP/CRM systems

Using REST APIs

Event notifications

Module 8: Analytics & Reporting

Standard dashboards

Custom reports

Performance metrics

Module 9: Security & Access

Role-based access control

User permissions and authentication

Who is the instructor for this training?

The trainer for this Oracle Field Service Cloud Training has extensive experience in this domain, including years of experience training & mentoring professionals.

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