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Salesforce Community Cloud Training

Live Online & Classroom Enterprise Training

Salesforce Community Cloud (now known as Experience Cloud) enables organizations to create branded online communities for customers, partners, and employees. This training covers building, configuring, managing, and optimizing community portals using Salesforce tools, templates, and integrations

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What is Salesforce Community Cloud Course about?

This course provides a comprehensive understanding of Salesforce Community Cloud, focusing on designing digital experiences that connect customers, partners, and employees. Learners will explore community setup, user management, content sharing, security models, automation, and integration with Salesforce CRM. The training includes real-world scenarios and hands-on exercises to help participants build and deploy scalable community solutions.

What are the objectives of Salesforce Community Cloud Course ?

  • Understand Community Cloud architecture and features
  • Design and build branded community portals
  • Configure user access, security, and data sharing
  • Implement automation and engagement tools
  • Deploy and manage communities effectively

Who is Salesforce Community Cloud Course for?

  • Salesforce Administrators
  • Salesforce Developers
  • CRM Consultants
  • Digital Experience Managers
  • IT Professionals working with Salesforce

What are the prerequisites for Salesforce Community Cloud Course?

Prerequisites:

  • Basic understanding of Salesforce platform
  • Knowledge of CRM concepts
  • Familiarity with Salesforce navigation
  • Basic understanding of user roles and permissions
  • Basic knowledge of web technologies (HTML/CSS – optional but helpful)


Learning Path:

  • Introduction to Salesforce Experience Cloud
  • Community Setup and Configuration
  • User Management and Security Models
  • Customization using Templates and Builder
  • Deployment, Maintenance, and Optimization


Related Courses:

  • Salesforce Administrator Training
  • Salesforce Platform App Builder
  • Salesforce Service Cloud Training
  • Salesforce Sales Cloud Training

Available Training Modes

Live Online Training

2 Days

Course Outline Expand All

Expand All

  • Overview of Salesforce Community Cloud
  • Key features and benefits
  • Understanding the role of a Community Cloud Consultant
  • Identifying business requirements
  • Defining community types and use cases
  • Establishing governance and adoption strategies
  • Configuring access levels and permissions
  • Implementing sharing rules
  • Managing user visibility and data access
  • Setting up community templates
  • Customizing branding and themes
  • Configuring navigation and page layouts
  • Managing users and licenses
  • Moderating community content
  • Analyzing community engagement metrics
  • Using the Community Builder tool
  • Adding and configuring components
  • Implementing custom pages and Lightning components
  • Integrating with external systems
  • Managing data synchronization
  • Utilizing APIs for data exchange
  • Deploying changes to production
  • Monitoring community performance
  • Implementing best practices for maintenance

Who is the instructor for this training?

The trainer for this Salesforce Community Cloud Training has extensive experience in this domain, including years of experience training & mentoring professionals.

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