Service Manager 9.x Administration Training

Live Online & Classroom Enterprise Certification Training

This five-day class is targeted at System Administrators who are responsible for the day-to-day management of the Service Manager application. T

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Authorized Courseware
Completion Certificate from ATP

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CloudLabs
24x7 Support
Real-time code analysis and feedback

What is Service Manager 9.x Administration Certification Training about?

The course focuses on the tasks required to deploy a new Service Manager system and the ongoing tasks required to keep the system running efficiently. The course is 50% lecture and 50% labs (hands-on labs and simulations).

This course covers software version 9.5x and the labs use software version 9.52.

This course is designed for users who are experienced with Service Manager, or have taken one of the level 100 courses (Technical Configuration or Foundations for Process Owners).

What are the objectives of Service Manager 9.x Administration Certification Training ?

Upon successful completion of this course, you should be able to:

Plan for ALM implementation

• Describe the Service Manager environment and architecture

• Install the various components of Service Manager

• Describe the various implementation options (such as default ports, load balancing, components)

• Perform tasks and set-up activities that are generally performed prior to moving the system to Production• Perform ongoing monitoring, debugging, troubleshooting, and administrative tasks

• Perform additional administrative tasks related to reporting, surveys, and customizing the Web client

• Perform optional tasks, such as:

configuring Smart Analytics
Performing a health check using the Service Manager Doctor utility
Managing your entity relationships, running data reference check reports, and generating entity relationship diagrams

Who is Service Manager 9.x Administration Certification Training for?

System Administrators and other personnel responsible for the implementation of Service Manager

What are the prerequisites for Service Manager 9.x Administration Certification Training?

To be successful in this course, you should have the following prerequisites or knowledge:

• Have familiarity with Service Manager processes and workflows

• Have familiarity with Service Manager configuration tools

Available Training Modes

Live Online Training

30 Hours

Classroom Training

5 Days

Course Outline Expand All

Expand All

Course Overview

Module 1: Introduction to Service Manager

Module 2: Installing Service Manager

Module 3: System Language

Module 4: Pre-Production Tasks

Module 5: Ongoing Tasks

Module 6: Ongoing Tasks – Reporting, Surveys, and Web Client Configuration

Module 7: Optional Tasks

Module 8: Tips and Tricks

Who is the instructor for this training?

The Trainer is Micro Focus certified Instructor with extensive domain experience, including years of experience training & mentoring professionals in the industry.

Service Manager 9.x Administration Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of Micro Focus.
The training fees is exclusive of exam cost.
For any queries; feel free to reach us at microfocus@springpeople.com

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