Service Manager Administration Training

Live Online & Classroom Enterprise Training

A comprehensive training designed to teach administrators how to configure, manage, and support OpenText Service Manager, covering core service desk and ITSM processes, user and security setup, and system maintenance.

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What is Service Manager Administration Training about?

This course equips learners with practical skills to administer and customize OpenText Service Manager, including system configuration, user and role management, service desk workflows (like incidents, requests, and problems), SLA and reporting configuration, and platform maintenance tasks. Learners gain hands-on experience with administrative tools and best practices aligned with IT service management needs.

What are the objectives of Service Manager Administration Training ?

On completion of this course, you should be able to:

Describe the Service Manager environment and architecture
Install the various components of Service Manager
Describe the various implementation options (such as default ports, load balancing, components)
Perform tasks and set-up activities that are generally performed prior to moving the system to Production
Perform ongoing monitoring, debugging, troubleshooting, and administrative tasks
Perform additional administrative tasks related to reporting, surveys, and customizing the Web client
Configuring Smart Analytics
Managing your entity relationships, running data reference check reports, and generating entity relationship diagrams

Who is Service Manager Administration Training for?

This course is ideal for:

Service Manager administrators responsible for system configuration.
IT support leads overseeing service desk operations.
Technical consultants implementing service management solutions.
ITSM process owners and analysts.
Teams preparing for advanced Service Manager certification.

What are the prerequisites for Service Manager Administration Training?

Learners should ideally have:

Basic understanding of IT service management (ITIL concepts).
Familiarity with web-based enterprise applications.
Exposure to service desk workflows (incidents, problems, changes).
Experience using OpenText Service Manager interface.
Access to a Service Manager test environment for hands-on practice.

Available Training Modes

Live Online Training

5 Days

Course Outline Expand All

Expand All

Introduction & Architecture

User & Security Administration

Service Desk Configuration

Workflows & Automation

Service Level & Reporting

System Maintenance & Best Practices

Who is the instructor for this training?

The trainer for this Service Manager Administration Training has extensive experience in this domain, including years of experience training & mentoring professionals.

Service Manager Administration Training - Certification & Exam

SpringPeople is the Authorized Training Partner of Opentext.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at Opentext@springpeople.com

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