ServiceNow Training

Live Online & Classroom Enterprise Training

ServiceNow is a cloud-based platform that automates IT service management (ITSM), workflow automation, and business process optimization. It enhances efficiency by integrating AI-driven solutions for IT, HR, security, and customer service operations.

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What is ServiceNow Course about?

This course provides an in-depth introduction to ServiceNow, a leading cloud-based IT Service Management (ITSM) platform. Participants will learn how to navigate the ServiceNow interface, configure applications, automate workflows, and use key ITSM processes. The course covers fundamental concepts of ServiceNow, including Incident Management, Problem Management, Change Management, and Service Catalog.

What are the objectives of ServiceNow Course ?

Navigate and customize the ServiceNow interface efficiently.
Understand the architecture and core functionalities of ServiceNow.
Manage Incidents, Problems, and Changes using ITSM best practices.
Configure forms, fields, and workflows in ServiceNow.
Automate business processes using Flow Designer and Workflow Editor.
Develop reports and dashboards for data visualization.
Implement Service Catalog and Request Management.
Understand ServiceNow scripting basics (JavaScript-based).
Manage user roles, permissions, and security settings.
Integrate ServiceNow with external systems using APIs (optional).
Prepare for ServiceNow certification exams with hands-on experience.

Who is ServiceNow Course for?

IT Professionals and System Administrators
IT Service Desk Staff
Developers and Business Analysts
IT Managers and Consultants
Anyone interested in IT Service Management using ServiceNow

What are the prerequisites for ServiceNow Course?

Basic knowledge of IT Service Management (ITSM) concepts
Familiarity with cloud-based applications (recommended but not mandatory)

Available Training Modes

Live Online Training

4 Days

Self-Paced Training

40 Hours

Course Outline Expand All

Expand All

Module 1: Introduction to ServiceNow

Overview of ServiceNow and IT Service Management (ITSM)

ServiceNow architecture and cloud-based deployment

Navigating the ServiceNow user interface

Personalizing the ServiceNow workspace

Module 2: ServiceNow Administration Basics

Instance management and system settings

User roles and permissions

Creating and managing users, groups, and roles

ServiceNow tables, records, and forms

Module 3: Incident, Problem, and Change Management

Overview of ITIL processes in ServiceNow

Creating and managing incidents

Problem management lifecycle

Change management workflows

Using Knowledge Base for ticket resolution

Module 4: Service Catalog and Request Management

Creating a Service Catalog and Catalog Items

Configuring Request Management and Approvals

Automating Service Requests with Workflows

Module 5: Workflow and Automation

Introduction to Flow Designer and Workflow Editor

Automating processes with Flow Designer

Business rules and scheduled jobs

Scripting basics with ServiceNow (JavaScript)

Module 6: Reporting and Dashboards

Building custom reports

Creating dashboards and visualizations

Performance Analytics in ServiceNow

Module 7: ServiceNow Scripting and Customization (Optional - Advanced)

Client-side and Server-side scripting (Glide API)

UI policies and UI actions

Developing and deploying custom applications

Module 8: Integrations and Security (Optional - Advanced)

REST and SOAP API integrations

Managing ServiceNow security and compliance

Single Sign-On (SSO) and authentication methods

Who is the instructor for this training?

The trainer for this ServiceNow Training has extensive experience in this domain, including years of experience training & mentoring professionals.

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