Total Quality Management (TQM) Training

Live Online & Classroom Enterprise Training

Total Quality Management (TQM) is a structured approach focused on continuous improvement, customer satisfaction, and process excellence across an organization. This course introduces quality principles, tools, and methodologies that help build a culture of quality and operational efficiency.

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What is Total Quality Management (TQM) Training about?

This course provides a comprehensive overview of Total Quality Management concepts, philosophies, and best practices used to improve organizational performance. Participants will learn how to apply quality tools, process improvement techniques, and continuous improvement frameworks to enhance products, services, and customer satisfaction.

What are the objectives of Total Quality Management (TQM) Training ?

Understand core principles and philosophies of TQM
Apply quality improvement tools and techniques
Improve customer satisfaction and process efficiency
Promote a culture of continuous improvement
Align quality initiatives with business goals

Who is Total Quality Management (TQM) Training for?

Quality and process improvement professionals
Operations and production managers
Team leads and supervisors
Business analysts and consultants
Professionals involved in continuous improvement initiatives

What are the prerequisites for Total Quality Management (TQM) Training?

Prerequisites:

Basic understanding of business processes
Familiarity with organizational workflows
Fundamental knowledge of management concepts
Interest in quality and process improvement
No prior quality certification required

Learning Path:

Introduction to Quality and TQM concepts
Quality tools and problem-solving techniques
Process improvement and standardization
Continuous improvement methodologies
Advanced quality frameworks and integration

Related Courses:

Six Sigma Yellow Belt
Lean Management Fundamentals
Quality Assurance and Quality Control (QA/QC)
Process Improvement Techniques

Available Training Modes

Live Online Training

5 Days

Course Outline Expand All

Expand All

Module 1:Overview of Total Quality Management (TQM)

Definition and importance of TQM

Historical evolution of quality management

Key contributors to TQM (Deming, Juran, Crosby)

Customer focus

Continuous improvement (Kaizen)

Employee involvement

Process approach

ISO 9001 Quality Management System

Six Sigma overview

Malcolm Baldrige National Quality Award criteria

Module 2:Tools and Techniques for Quality Management

Cause and Effect Diagram (Fishbone/Ishikawa)

Flowcharts and process mapping

Check sheets and control charts

Pareto analysis

Scatter diagrams

Failure Mode and Effects Analysis (FMEA)

RCA process and techniques

Using the 5 Whys method

Corrective and preventive actions (CAPA)

Module 3:Process Management and Continuous Improvement

Identifying key processes

Process standardization and optimization

Monitoring and controlling processes

Kaizen philosophy and practices

Plan-Do-Check-Act (PDCA) cycle

Lean management concepts

Types of benchmarking (internal, external, competitive)

Implementing best practices for quality improvement

Module 4:Leadership, Culture, and Employee Involvement in TQM

Leadership commitment and vision

Establishing quality policies and objectives

Empowering teams for quality initiatives

Promoting a customer-focused mindset

Encouraging teamwork and open communication

Overcoming resistance to change

Importance of continuous learning

Motivating employees for quality improvement

Recognizing and rewarding quality achievements

Module 5:Strategic Quality Planning and Final Assessment

Integrating TQM with organizational strategy

Identifying long-term quality objectives

Risk management in quality planning

Key Performance Indicators (KPIs) for quality

Using data analytics for decision-making

Reporting and communicating quality outcomes

Who is the instructor for this training?

The trainer for this Total Quality Management (TQM) Training has extensive experience in this domain, including years of experience training & mentoring professionals.

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