Using and Configuring Smart Analytics 9.4x Training

Live Online & Classroom Enterprise Certification Training

Participants in this training learn the skills required to implement, use, and maintain the Smart Analytics module in Service Manage

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Authorized Courseware
Completion Certificate from ATP

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CloudLabs
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What is Using and Configuring Smart Analytics 9.4x Certification Training about?

This training is useful for persons responsible for supporting and configuring Smart Analytics.

What are the objectives of Using and Configuring Smart Analytics 9.4x Certification Training ?

Upon successful completion of this course, you should be able to:

• Describe the components and benefits of Smart Analytics

• Explain the benefits of Smart Analytics

• Demonstrate Smart Ticket and Hot Topic Analytics

• List the steps to install Smart Analytics

• Conduct training and testing to fine-tune Smart Ticket

• Conduct data cleansing and tuning, and add stop words and phrases

• Export and import Smart Analytics intelligence

Who is Using and Configuring Smart Analytics 9.4x Certification Training for?

Administrators
Configurers

What are the prerequisites for Using and Configuring Smart Analytics 9.4x Certification Training?

To be successful in this course, you should have the following prerequisites or knowledge.

• Extensive knowledge of Service Manager

Available Training Modes

Live Online Training

6 Hours

Classroom Training

1 Days

Course Outline Expand All

Expand All

Module 1: What is Smart Analytics?

Describe the components of Smart Analytics

Explain the benefits of Smart Analytics

Demonstrate a Smart Ticket from different personas

Demonstrate Hot Topic Analytics

Module 2: Smart Analytics Installation, Integration, and Configuration

Describe Smart Analytics architecture at a high level

List the steps to install Smart Analytics

Integrate Smart Analytics with Service Manager 9.4x

Describe the configuration of Smart Ticket’s category and service fields

Describe the purpose of training and testing for Smart Tickets

Know when you need to train and test the Smart Ticket configuration

Describe Smart Analytics license requirements

Module 3: Tailoring Smart Analytics

Extend Hot Topic Analytics to another module

Add an advanced search filter to a new topic map

Conduct further configuration of Hot Topic Analytics

Module 4: Improving the Accuracy and Content of Smart Analytics

Recognize the functions of data cleansing, stop words, stop phrases, and tuning

Explain why tuning Smart Tickets improves the accuracy of auto classification

Improve tuning results by adding specific interactions that serve to tailor IDOL tuning

Improve the data set used by IDOL through data cleansing

Add stop phrases to improve Hot Topic Analytics

Remove unwanted words from IDOL searching with stop words

Describe where to get further information for exporting and importing Intelligence

Module 5: Transferring Smart Analytics Intelligence between Systems

Describe the high level steps involved with transferring intelligence from a source server to a target server

Unload Service Manager intelligence data

Use the Smart Analytics Assistant to back up the index and category data

Load intelligence data into Service Manager

Restore intelligence data into Smart Analytics

Who is the instructor for this training?

The Trainer is Micro Focus Certified Instructor with extensive domain experience, including years of experience training & mentoring professionals in the industry

Using and Configuring Smart Analytics 9.4x Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of Micro Focus.
The training fees is exclusive of exam cost.
For any queries; feel free to reach us at microfocus@springpeople.com

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