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Customer Centric Training Training

Live Online & Classroom Enterprise Training

Customer-centric training focuses on equipping employees with skills to enhance customer satisfaction, loyalty, and personalized service. It emphasizes empathy, active listening, and problem-solving to create exceptional customer experiences.

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What is Customer Centric Training Training about?

The "Customer Centric Training" course is designed to help participants develop a customerfocused mindset, enhancing their ability to understand, serve, and delight customers. This training equips professionals with the tools, strategies, and communication skills needed to build strong customer relationships, improve customer satisfaction, and foster loyalty. Participants will learn how to align their processes, behavior, and services with the expectations and needs of their customers.

What are the objectives of Customer Centric Training Training ?

  • Understand Customer Needs: Gain insights into identifying and addressing explicit and implicit customer requirements.
  • Enhance Communication Skills: Learn techniques for effective customer communication, including active listening, empathy, and clarity.
  • Build Trust and Relationships: Master strategies to create meaningful customer relationships that drive loyalty and satisfaction.
  • Deliver Exceptional Service: Develop a framework for anticipating customer needs and exceeding expectations.
  • Handle Complaints and Feedback: Learn constructive ways to address complaints, resolve conflicts, and leverage customer feedback for improvement. 

Who is Customer Centric Training Training for?

  • Customer Service Professionals: Employees who interact with customers directly in service or support roles.
  • Sales Teams: Professionals looking to build long-term relationships and drive customer satisfaction through personalized interactions.
  • Team Leaders and Managers: Supervisors seeking to instill a customer-centric culture within their teams.
  • Business Owners and Entrepreneurs: Individuals aiming to design and deliver customerfocused business strategies.
  • Cross-functional Teams: Any team members looking to improve customer experiences across touchpoints.

Available Training Modes

Live Online Training

1 Days

Self-Paced Training

5 Hours

Course Outline Expand All

Expand All

  • Overview of the training objectives, ice-breaking activity, and setting expectations.
  • Understanding the principles of customer service and the importance of a service-oriented mindset.
  • Techniques to handle surprises, ambiguity, and unforeseen customer scenarios effectively.
  • Strategies to stay calm, motivated, and solution focused in high-pressure situations.
  • Best practices for managing energy, stress, and personal well-being during extended work hours.
  • Steps to handle complaints empathetically and professionally while protecting personal boundaries.
  • Emphasizing flexibility, active listening, and proactive problem-solving to meet evolving expectations.
  • Building resilience and intrinsic motivation to provide exceptional service regardless of external validation.
  • Practical exercises and real-world scenarios to apply key learning points.

Who is the instructor for this training?

The trainer for this Customer Centric Training Training has extensive experience in this domain, including years of experience training & mentoring professionals.

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