Customer Centric Training Training

Live Online & Classroom Enterprise Training

Customer-centric training focuses on equipping employees with skills to enhance customer satisfaction, loyalty, and personalized service. It emphasizes empathy, active listening, and problem-solving to create exceptional customer experiences.

Looking for a private batch ?

REQUEST A CALLBACK

Enterprise Reporting
Lifetime Access
CloudLabs
24x7 Support
Real-time code analysis and feedback

What is Customer Centric Training Training about?

This training introduces the principles of customer centricity and explains how organizations can align people, processes, and culture around customers. Participants will learn how customer expectations are formed, how experiences influence loyalty, and how to apply customer-centric thinking in day-to-day roles to drive business success.

What are the objectives of Customer Centric Training Training ?

Understand the fundamentals of customer-centric thinking
Recognize customer needs, expectations, and pain points
Apply customer-focused behaviors in daily work
Improve customer satisfaction and loyalty outcomes
Align individual roles with organizational customer goals

Who is Customer Centric Training Training for?

Customer service and support professionals
Sales and account management teams
Operations and process owners
Team leaders and managers
Anyone interacting with internal or external customers

What are the prerequisites for Customer Centric Training Training?

Prerequisites:

Basic understanding of business operations
General awareness of customer service concepts
No prior customer experience expertise required
Willingness to adopt a customer-first mindset
Basic communication skills

Learning Path:

Introduction to customer centricity concepts
Understanding customer journeys and touchpoints
Customer experience vs. customer service
Measuring and improving customer satisfaction
Embedding customer-centric culture and behaviors

Related Courses:

Customer Experience (CX) Fundamentals
Effective Communication Skills
Service Excellence Training
Design Thinking for Customer Experience

Available Training Modes

Live Online Training

1 Days

Course Outline Expand All

Expand All

Module 1: What Do Customers Want?

What Customers Want

Logic vs. Emotion

Winning Customers’ Hearts

Module 2: This Thing is Called

Defining a Lifetime Customer

Drivers of Customer Loyalty

Keeping Customers Loyal and Plus Ones

Why Customers Leave and the Cost of Losing a Customer

Module 3: Measuring Customer Satisfaction

Importance of Customer Feedback

Methods of Collecting Customer Feedback

Module 4: Having the Right Skills and Attitude

Attitude, Skills, and Knowledge

Having the Right Service Mentality

Rapport = Results

Strategies for Building Rapport

Module 5: Value of a Complaint

A Complaint is a Gift

Ground Rules for Entertaining a Complaint

Avoiding Customers’ Hot Buttons and Forbidden Language

Module 6: Customer Service Techniques

Seven Diffusing Techniques

Disengaging

Face-Saving Out

Empowering Customers

Module 7: Communication is the Key

Communication Skills

Listening

Communication Barriers

Overcoming the Barriers

Building Self-Esteem and Self-Confidence

Working on Attitudes (Aggressive, Assertive, and Submissive)

Who is the instructor for this training?

The trainer for this Customer Centric Training Training has extensive experience in this domain, including years of experience training & mentoring professionals.

Reviews

My outlook on training changed completely after attending SpringPeople BPC training. The content, the trainer and infrastructure at SpringPeople were top notch and perfectly in tune with the industry requirements. Regardless to say, training is now something that I look forward to to. Kudos to everyone at SpringPeople!

Shweta Priya

Sony

I attended the 3-day AngularJs training at SpringPeople. The trainer was an industry veteran with vast experience in the subject. Notably, the hands-on training, and the Q&A session stood out. Overall, I found SpringPeople a great place to learn with excellent facilities and great trainers. Would recommend SpringPeople to my colleagues and friends.

Swati Singh

I attended the training on API Design for Mulesoft. The sessions were well planned and value-laden. I benefited immensely from the hands-on experience enabled through virtual labs. I would like to specifically commend the efficiency of the support team who were always available to resolve my concerns.

Nikhil Kohli

Stryker

I attended the jQuery training batch, conducted by Mr. Vijay, an SME who did a thorough coverage of all the essentials. He took us through concepts such as jQuery animations, event handlers, plugins, and jQuery-UI by small programs, very easily. The sessions were useful and well structured. By the end of the training, I was well equipped to develop a SPA on Product Management System. Overall, the learning experience at SpringPeople was great!

Heena Rajan

Mindtree