Emotional Intelligence & Empathy Training

Live Online & Classroom Enterprise Training

Emotional Intelligence & Empathy is the ability to understand your own emotions, sense others’ feelings, and respond with compassion to build strong, positive relationships.

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What is Emotional Intelligence & Empathy Training about?

The Emotional Intelligence & Empathy course focuses on understanding, managing, and leveraging emotions to foster better collaboration and workplace harmony. Participants will explore the key components of emotional intelligence — self-awareness, self-regulation, motivation, empathy, and social skills — and learn how empathy enhances leadership and interpersonal connections. Through interactive activities and real-world scenarios, learners will build the ability to respond thoughtfully rather than react impulsively, leading to improved teamwork, communication, and decision-making.

What are the objectives of Emotional Intelligence & Empathy Training ?

Understand the core principles of emotional intelligence (EI) and its workplace impact.
Develop self-awareness and self-regulation techniques to manage emotions effectively.
Cultivate empathy and active listening to improve interpersonal relationships.
Apply emotional intelligence in conflict resolution and leadership scenarios.
Build a positive, emotionally intelligent culture within teams and organizations.

Who is Emotional Intelligence & Empathy Training for?

Team Leaders and Managers seeking to improve leadership effectiveness.
HR Professionals and Trainers focusing on organizational culture.
Employees aiming to enhance interpersonal communication and collaboration.
Project Managers handling cross-functional teams.
Anyone interested in personal and emotional development.

What are the prerequisites for Emotional Intelligence & Empathy Training?

Prerequisites:

Basic understanding of workplace communication dynamics.
Interest in developing personal and professional growth.
Openness to self-assessment and reflection activities.
Willingness to engage in role-play and case-based exercises.
No formal prerequisites — suitable for all experience levels.

Learning Path:

Introduction to Emotional Intelligence
The Five Components of EI (Self-Awareness to Social Skills)
Understanding and Practicing Empathy
Applying EI in Workplace Scenarios
Sustaining an Emotionally Intelligent Work Environment.

Related Courses:

Leadership and Interpersonal Skills
Conflict Management and Negotiation Skills
Effective Communication and Active Listening
Stress Management and Resilience Building.

Available Training Modes

Live Online Training

1 Days

Course Outline Expand All

Expand All

Module 1: Introduction to Emotional Intelligence

Definition and importance of EQ in the workplace

EQ vs. IQ: Understanding their roles in success

The business case for emotional intelligence

Module 2: Self-Awareness

Recognizing emotions as they occur

Identifying emotional triggers and habitual responses

Self-assessment exercises

Module 3: Self-Regulation

Techniques to manage stress, impulse control, and emotional reactions

Cultivating patience, adaptability, and mindfulness

Emotional composure in high-pressure situations

Module 4: Motivation and Positive Thinking

Setting emotionally intelligent goals

Harnessing intrinsic motivation and optimism

Staying resilient through setbacks

Module 5: Empathy in Practice

The role of empathy in communication and leadership

Perspective-taking and compassionate listening

Recognizing verbal and non-verbal emotional cues

Module 6: Social Skills and Relationship Building

Effective and empathetic communication techniques

Navigating workplace dynamics with emotional agility

Giving and receiving constructive feedback

Managing difficult conversations and conflict resolution

Module 7: Leading with Emotional Intelligence

Building trust and psychological safety

Empathy-driven leadership practices

Creating emotionally intelligent team cultures

Module 8: Personal EQ Development Plan

Creating an EQ growth roadmap

Daily habits to enhance EQ

Sustaining emotional intelligence over time

Who is the instructor for this training?

The trainer for this Emotional Intelligence & Empathy Training has extensive experience in this domain, including years of experience training & mentoring professionals.

Reviews

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Sony

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Stryker

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Heena Rajan

Mindtree