ITIL 4 Practitioner: Relationship Management - Certification Certification Logo

ITIL 4 Practitioner: Relationship Management - Certification Certification

The ITIL 4 Practitioner: Relationship Management certification validates your ability to establish, nurture, and enhance effective relationships between an organisation and its internal/external stakeholders. It focuses on best practices for stakeholder engagement, communication, collaboration, and continual improvement of relationships. Ideal for IT professionals responsible for fostering strong service partnerships and delivering organisational value.

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What is ITIL 4 Practitioner: Relationship Management - Certification Certification about?

This certification centres on the ITIL 4 Relationship Management practice — teaching how to identify, analyze, monitor, and improve relationships with stakeholders at both strategic and tactical levels. It equips candidates to apply ITIL best practices to strengthen stakeholder engagement, align service delivery with business expectations, and support value co-creation across teams and partners.


Key Features:

  • Focused on developing strong stakeholder and service provider relationships. 
  • Covers key concepts, metrics, and success factors for Relationship Management effectiveness. 
  • Explores processes and activities to build and maintain productive stakeholder engagement. 
  • Teaches roles, competencies, and organisational enablers for effective relationship practice. 
  • Official PeopleCert eLearning and mock exam options available. 
  • Recognised ITIL 4 Practitioner credential demonstrating practical capability in this practice area.

What are the objectives of ITIL 4 Practitioner: Relationship Management - Certification Certification ?

  • Understand the purpose and key concepts of the Relationship Management practice. 
  • Learn how to identify, analyze, and monitor stakeholder relationships. 
  • Explore success factors and key performance metrics for relationship effectiveness. 
  • Study processes that enhance engagement and cooperation across organisational boundaries. 
  • Develop competencies and roles essential for managing relationships at strategic and operational levels. 
  • Apply ITIL principles to foster continual improvement of stakeholder interactions and outcomes.

Who is ITIL 4 Practitioner: Relationship Management - Certification Certification for?

This certification is ideal for:


  • IT service management professionals responsible for stakeholder engagement. 
  • Service managers and relationship coordinators focused on collaboration and communication. 
  • Business analysts and project leads who align IT services with stakeholder needs. 
  • IT team leads working across functions to deliver shared business value. 
  • Practitioners aiming to deepen expertise in ITIL practice-based relationship strategies.

What are the prerequisites for ITIL 4 Practitioner: Relationship Management - Certification Certification?

  • Mandatory: ITIL 4 Foundation certification is required before taking this exam. 
  • Accredited training or official PeopleCert eLearning supporting the Relationship Management practice is typically recommended prior to exam registration.