ITIL 4 Strategist: Direct, Plan and Improve - Certification Certification Logo

ITIL 4 Strategist: Direct, Plan and Improve - Certification Certification

The ITIL 4 Strategist: Direct, Plan and Improve certification equips you with skills to develop strategic direction, plan work effectively, and drive continual improvement across IT and business value streams. It focuses on governance, organisational change, measurement, and reporting techniques to align teams with organisational goals. Ideal for leaders and practitioners involved in planning, directing, and enhancing IT services.

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What is ITIL 4 Strategist: Direct, Plan and Improve - Certification Certification about?

This certification teaches how to use ITIL methods to shape strategy execution, plan and implement organisational improvements, and embed a culture of continual learning and enhancement within IT teams. You’ll learn how to align IT work with strategic objectives, manage organisational change, and use performance metrics to drive better outcomes. It’s a core module for both ITIL 4 Managing Professional and ITIL 4 Strategic Leader designations. 


Key Features:

  • Focus on planning, governance, and performance measurement across IT service management. 
  • Teaches practical methods for continual improvement and organisational change. 
  • Emphasis on aligning business and IT strategy through effective direction and planning. 
  • Applicable to both Managing Professional and Strategic Leader career streams. 
  • Official PeopleCert mock exam and accredited training courses available. 
  • Recognised global certification demonstrating strategic planning skills in ITIL.

What are the objectives of ITIL 4 Strategist: Direct, Plan and Improve - Certification Certification ?

  • Understand the role of planning, governance, and decision-making in IT service value streams. 
  • Learn how to develop and embed continual improvement practices across teams. 
  • Apply organisational change management techniques to support strategic shifts. 
  • Use key performance indicators (KPIs), metrics, and reporting to guide improvement. 
  • Integrate ITIL guiding principles with planning and improvement activities. 
  • Build a “learning and improving” organisation that can adapt with agility and resilience.

Who is ITIL 4 Strategist: Direct, Plan and Improve - Certification Certification for?

This certification is ideal for:


  • IT managers and team leads responsible for strategic planning and execution. 
  • IT service delivery and operations professionals looking to enhance planning and improvement skills. 
  • Change management and governance practitioners working across IT and business units. 
  • Professionals pursuing the ITIL 4 Managing Professional or Strategic Leader designation. 
  • IT leaders aiming to drive continual improvement and organisational agility.

What are the prerequisites for ITIL 4 Strategist: Direct, Plan and Improve - Certification Certification?

  • Mandatory: ITIL 4 Foundation certification (or ITIL 4 Managing Professional Transition) before taking this exam — required for eligibility.