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ITIL 4 Training
Live Online & Classroom Enterprise Certification Training
ITIL® 4 provides a modern, end-to-end operating model for IT-enabled services, helping organizations align IT service management with business strategy in today’s digital environment.
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What is ITIL 4 Training Training about?
What are the objectives of ITIL 4 Training Training ?
Who is ITIL 4 Training Training for?
What are the prerequisites for ITIL 4 Training Training?
Available Training Modes
Live Online Training
4 DaysCourse Outline Expand All
Expand All
- Introduction to ITIL 4
- Objectives
- Overview of IT Service Management
- Components of ITIL 4 Framework
- Objectives
- Service Management
- The Key Concepts
- Organizations, Service Providers, Service Consumers and Other Stakeholders
- Products, Services, and Service Offering
- Service Relationships
- Outcomes, Costs, Risks, Utility, and Warranty
- Objectives
- Introduction to Four Dimensions of Service Management
- Organizations and People
- Information and Technology
- Partners and Suppliers
- External Factors
- Value Streams and Processes
- Objectives
- Introduction to Service Value System
- Opportunity, Demand, and Value
- The ITIL 4 Guiding Principles
- Applying the Principles
- Governance
- Service Value Chain
- Continual Improvement
- Agile ITSM
- Objectives
- Overview of ITIL 4 Practices
- General Management Practices
- Continual Improvement
- Information Security Management
- Knowledge Management
- Measurement and Reporting
- Organizational Change Management
- Portfolio and Project Management
- Relationship and Risk Management
- Service Financial Management
- Strategy and Supplier Management
- Workforce and Talent Management
- Service Management
- Capacity and Performance Management
- Incident and IT Asset Management
- Problem Management
- Release Management
- Service Management Practices
- Technical Management Practices
Who is the instructor for this training?
The trainer for this ITIL 4 Training has extensive experience in this domain, including years of experience training & mentoring professionals.
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Stryker
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