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ITIL 4 Training
Live Online & Classroom Enterprise Certification Training
The training is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
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What is ITIL 4 Training Training about?
What are the objectives of ITIL 4 Training Training ?
Who is ITIL 4 Training Training for?
What are the prerequisites for ITIL 4 Training Training?
Available Training Modes
Live Online Training
32 HoursClassroom Training
4 DaysCourse Outline Expand All
Expand All
- Overview of IT Service Management
- Introduction to ITIL4
- Components of ITIL 4 Framework
- Understanding the Key Concepts
- Organizations, Service Providers, Service Consumers, and Other Stakeholders
- Products, Services, and Service Offering
- Service Relationships
- Outcomes, Costs, Risks, Utility, and Warranty
- Introduction to Four Dimensions of Service Management
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- External Factors
- Introduction to Service Value System
- Opportunity, Demand, and Value
- ITIL Guiding Principles
- Governance
- Service Value Chain(SVC)
- Continual Improvement
- Agile ITSM
- Overview of ITIL Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
- Validating JSON response content
- Validating XML response content
- Validating using JsonPath class
Who is the instructor for this training?
The trainer for this ITIL 4 Training has extensive experience in this domain, including years of experience training & mentoring professionals.
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Shweta Priya
Sony
I attended the 3-day AngularJs training at SpringPeople. The trainer was an industry veteran with vast experience in the subject. Notably, the hands-on training, and the Q&A session stood out. Overall, I found SpringPeople a great place to learn with excellent facilities and great trainers. Would recommend SpringPeople to my colleagues and friends.
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GE
I attended the training on API Design for Mulesoft. The sessions were well planned and value-laden. I benefited immensely from the hands-on experience enabled through virtual labs. I would like to specifically commend the efficiency of the support team who were always available to resolve my concerns.
Nikhil Kohli
Stryker
I attended the jQuery training batch, conducted by Mr. Vijay, an SME who did a thorough coverage of all the essentials. He took us through concepts such as jQuery animations, event handlers, plugins, and jQuery-UI by small programs, very easily. The sessions were useful and well structured. By the end of the training, I was well equipped to develop a SPA on Product Management System. Overall, the learning experience at SpringPeople was great!
Heena Rajan
Mindtree
