ITIL Service Design (SD) Training

Live Online & Classroom Enterprise Training

Master the core concepts of processes, policies, and methods related to service design phase of service lifecycle with SpringPeople ITIL Service Design Training. Gain an in-depth knowledge of the management and control of activities and techniques within the service design stage.

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What is ITIL SD Training about?

SpringPeople ITIL SD Training will equip candidates with the skills needed to plan, implement, and optimize service design processes.

With this ITIL design course, candidates will learn the techniques required to develop, manage and integrate service design into the IT Service management process. They will understand how service design processes interact with other service lifecycle processes. Candidates will also gain an in-depth knowledge of how to measure service design performance and implementation requirements in support of service design.

By the end of the ITIL Service Design Training, candidates will gain the skills needed to plan, implement, and optimize service design processes. This training will also help candidates to prepare for the ITIL service design exam.

What are the objectives of ITIL SD Training ?

After attending the ITIL Service Design Training, candidates will be able to understand the following:

Service management as a practice and service design principles, purpose, and objective
How all service design processes interact with other service lifecycle processes
The sub-processes, activities, methods, and functions used in each of the service design processes
Roles and responsibilities within service design and the activities and functions to achieve
operational excellence
How to measure service design performance
Technology and implementation requirements in support of service design
Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks related with service design

Who is ITIL SD Training for?

IT operations, technical, or IT management personnel requiring more information about ITIL best practices
Teams managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

What are the prerequisites for ITIL SD Training?

The prerequisites for the course are:

Basic IT literacy and around two years of IT experience
Must hold the ITIL Foundation Certificate

Available Training Modes

Live Online Training

18 Hours

Classroom Training

3 Days

Course Outline Expand All

Expand All

1. Introduction to Service Design

Key Service Management Concepts

Purpose, Goals, and Objectives of Service Design

Scope of Service Design

Service Design Processes Supporting the Service Lifecycle

Value of Service Design

Service Design Fundamentals

Processes within Service Design

Service Design Inputs and Outputs

2. Service Design Principles

Holistic Design, Service Composition, and the Four Ps of Service Design

Five Major Aspects of Service Design

Importance of Taking a Balanced Approach to Service Design

Service Requirements, Business Requirements, and Drivers

Design Activities and their Constraints

Service-Oriented Architecture Principles

Service Design Models

3. Design Coordination Process

Purpose, Objectives, and Scope

Value to the Business

Policies, Principles, and Basic Concepts

Process Triggers, Inputs, Activities, Methods, and Outputs

Process Interfaces

CSFs and KPIs

Challenges and Risks

Roles and Responsibilities

4. Service Catalogue Management Process

Purpose, Objectives, and Scope

Value to the Business

Policies, Principles, and Basic Concepts

Process Triggers, Inputs, Activities, Methods, and Outputs

Process Interfaces

CSFs and KPIs

Challenges and Risks

Key Service Catalogue Management Roles

5. Service Level Management Process

Purpose, Objectives, and Scope

Value to the Business

Policies, Principles, and Basic Concepts

Process Triggers, Inputs, Activities, Methods, and Outputs

Process Interfaces

CSFs and KPIs

Challenges and Risks

Key Service Level Management Roles

6. Supplier Management Process

Purpose, Objectives, and Scope

Value to the Business

Policies, Principles, and Basic Concepts

Process Triggers, Inputs, Activities, Methods, and Outputs

Process Interfaces

CSFs and KPIs

Challenges and Risks

Key Supplier Management Roles

7. Availability Management Process

Purpose, Objectives, and Scope

Value to the Business

Policies, Principles, and Basic Concepts

Process Triggers, Inputs, Activities, Methods, and Outputs

Process Interfaces

CSFs and KPIs

Challenges and Risks

Key Availability Management Roles

8. Capacity Management Process

Purpose, Objectives, and Scope

Value to the Business

Policies, Principles, and Basic Concepts

Process Triggers, Inputs, Activities, Methods, and Outputs

Process Interfaces

CSFs and KPIs

Challenges and Risks

Key Capacity Management Roles

9. IT Service Continuity Management Process

Purpose, Objectives, and Scope

Value to the Business

Policies, Principles, and Basic Concepts

Process Triggers, Inputs, Activities, Methods, and Outputs

Process Interfaces

CSFs and KPIs

Challenges and Risks

Key IT Service Continuity Management Roles

10. Information Security Management Process

Purpose, Objectives, and Scope

Value to the Business

Policies, Principles, and Basic Concepts

Process Triggers, Inputs, Activities. Methods, and Outputs

Process Interfaces

CSFs and KPIs

Challenges and Risks

Key Information Security Management Roles

11. Organizing for Service Design

Functional Role Analysis

Using the RACI Matrix in Process Design

Functions within Service Design

Business Impact Analysis

12. Technology and Implementation Consideration

Good Practices for Process Implementation

Generic Requirements for Technology to Assist Service Design

Applying Evaluation Criteria for Technology and Processes

Planning and Implementing Service Management Technologies

13. Challenges, Risks, and CSFs of Service Design

Who is the instructor for this training?

The trainer for ITIL SD course is certified by AXELOS and has extensive knowledge about the ITIL lifecycle & service management as a practice. The trainer has years of experience training and mentoring end users on the AXELOS technologies.

ITIL SD Training - Certification & Exam

SpringPeople is an Accredited Training Organization (ATO) and the Accredited Training Provider of AXELOS.
SpringPeople ITIL Service Design Training will prepare candidates for the “ITIL SD exam”.
The ITIL Service Design exam can be taken on the last day of the course (in-class), or at any time after the course is completed via ProctorU (online) or at an eligible testing center
Click here to download the exam syllabus.
The ITIL Service Design certification exam fee is included in the training fee and candidates will get the exam voucher from SpringPeople at the end of the training.
Achieving the ITIL SD certification will give candidates three credits towards their ITIL Expert certification
The official result of the exam is issued within 2 business days from the date of the exam submission. If the candidate passes the exam, they will receive an electronic certificate along with the official results. Both the official results and the electronic certificate will be uploaded on their PeopleCert Account.

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